Service Desk Administrator

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Washington, Nintendo of America (NOA) serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.

Team/Job Summary: Within NOA's IT: Infrastructure & Operations department, the Service Desk team provides help desk services, installs and supports desktop computer hardware as well as software and other equipment. This job is the first point of technical support contact for internal customers to assist with technology needs, including taking calls, handling tickets generated from customers and support teams, and performing moderately complex technical analysis.

SUMMARY OF REQUIREMENTS:

* Requires up to three (3) years of related experience.

* Solid understanding of Microsoft client technologies, including Windows and Active Directory

* Ability to perform workstation imaging and troubleshooting.

* Experience working on problems of basic to moderate scope where analysis of situations or data requires a review of a variety of factors, while following proper escalation procedures.

* Solid understanding of technology principles and operating methods.

* Familiar with Dell hardware and HP printers.

* Familiar with mobile devices, including smartphones and tablets

* Undergraduate degree in Computer Science, a related field or IT, or equivalent combination of education and experience.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is HYBRID in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base pay range of $28.12 - $44.95 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information

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