PSERS Retirement Representative Trainee

Are you interested in a role where you can make a difference with a team that works to deliver exceptional retirement service and benefits? Join the Public School Employees Retirement System (PSERS) as our newest Retirement Representative Trainee and help us help more than 760 participating employers to fulfil the promise of a secure retirement for teachers and other public school employees in Pennsylvania!

This position is in Harrisburg, Dauphin County, Pennsylvania for which the incumbent must maintain permanent Commonwealth residency. The employer will not pay for relocation, housing, or travel expenses. Teleworking from within Pennsylvania is optional for this position with an occasional need to report to the Harrisburg office.

With our team, you will explain current reporting requirements, policies, and procedures based on the retirement code as well as provide system guidance and troubleshooting assistance to employers, ensuring they are correctly submitting their employee's appropriate personal, position, salary, and service data to PSERS. You will be trained to instruct employers on laws, rules, and procedures related to the Public School Employees' Retirement System. These include, but are not limited to, rules for membership eligibility and qualification, calculating service time, determining retirement covered compensation, differences between Defined Benefit and Defined Contribution reporting, employer billing on the purchase of service credit, and returning to work after retirement. You will provide technical assistance to employers and their IT service and software providers on correct file formatting as well as submission of member demographic records, contract records, work reports, and work report adjustments through web-based reporting systems. This is essential for ensuring retirees can obtain the benefits they earned in their roles with our state's public schools.

Your responsibilities will also involve conducting employer workshops, webinar trainings, and on-site school visits with employers' staff to train them in new material and provide refresher training on existing policies and procedures as needed. This includes working with new employer staff to provide orientation and technical support to help them hone the skills needed to provide consistent and accurate reporting.

This is a trainee position. Following the successful completion of one year training, candidate will be eligible for promotion to PSERS Retirement Representative Pay Group 07.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, with the expectation of working from the Harrisburg office a minimum of one day per week. Additional in-person bureau trainings may also be assigned throughout the year. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of staff support experience assisting with human resources administration, financial management, or public relations work in a pension or retirement system or a related occupational area; or
• A bachelor's degree in communications, human resources, business administration, business management, psychology, labor relations, or a related area; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.