Senior Specialist - Escrow Servicing

Location:

Location: This position is Hybrid, working a minimum of 1 day in the office each week, after training. 4224 Ridge Lea Road, Amherst, NY

Training: The training period is at least the first 4 weeks of employment and is 100% on-site

Hours: Typical hours are flexible between 7:30AM - 4PM and 8:30AM-5:00PM ET Monday through Friday

POSITION SUMMARY
The Escrow Services Team is a group responsible for many complex functions in the life of loan servicing of mortgage and consumer products. The Senior Specialist's responsibilities include tax payments, PMI billing, and escrow analysis reviews, among other specialized functions.

PRIMARY FUNCTIONS

• Review of loans that are receiving a monthly escrow analysis
• Research of loans to decipher and interpret tax/insurance increases that have an effect on the overall escrow amount
• Ability to monitor and meet strict deadlines around tax processes and regulatory deadlines
• Handles escalated inquiries from other lines of business, as well as clients, concerning questions related to the escrow servicing process
• Demonstrates proficiency in movement of funds across GLs and associated account balancing functionality
• Stays current on all banking and investor regulations, and maintains a strong, risk-averse mindset
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Supervisor. Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Recommends and implements programs to solve routine issues and improve processes
• Exhibits the independence to work with moderate to limited supervision
• Team member on the Escrow Services Team, a group responsible for many complex functions in the life of loan servicing of mortgage and consumer products. This includes tax payments, PMI billing, and escrow analysis reviews, among other specialized functions
• May train or assist in training new staff

MINIMUM QUALIFICATIONS

• 2+ years of experience in MSP, banking, and mortgage experience is required
• High School Diploma or equivalent is required; Bachelor's degree preferred
• Efficiently navigates multiple computer systems and applications
• Digital Literacy in Microsoft Office 365
• Demonstrates a solid understanding of accounting principles, loan documentation, banking policies, procedures, government regulations
• Proven ability to handle all monetary, processing functions, and high transaction volumes independently and accurately
• Interpersonal skills to work with a fully developed work team
• Open-minded and able to adapt in a changing environment
• A customer-focused approach in all interactions
• Excellent verbal & written communication skills
• Leadership skills
• Time management and organizational skills to prioritize and meet production goals and deadlines
• Analytical, research, and problem resolution skills
• Exceptional attention to detail

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.19 to $30.77 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.