Care Navigator

Spectraforce Technologies

United States, North Carolina, Raleigh

500 West Peace Street (Show on map)

Apr 01, 2025

Title: Care Navigator

Duration: 11 Months

Location: Remote - North Carolina

Responsibilities:

Healthy Opportunities (HOP) Eligibility & Enrollments, Benefits Eligibility Screenings, Cold Calls, Assistance in phone queue

Productivity Expectations:

HOP-related tasks and correlating average processing times. Required to meet/exceed the minimum 6.5 hrs. of daily completed work.

Task	Average Processing Time
Assessments	< 20 minutes
Eligibility/Enrollments	< 30 minutes
Service Authorizations/Disenrollments	<7 minutes
2-day follow-ups	<5 minutes

Productivity logs should reflect 6.5 hrs. per day of completed work.

For example:

Task	Calculation	HH:MM
(8) - Eligibility/Enrollments	8x30/60	4
(6) - Assessments	6x20/60	2
(6) - 2-day follow-ups	6x5/60	0.5
Total	6.5

Internal/External Groups with which the Candidate will interface:

Required Skills/Experience:

SOCIAL WORKERS

Preferred Skills/ Experience:

Proficient with excel/word

Experienced MSW/SW in a healthcare/community setting

Community work, experience with closing SDoH needs

Education Requirement:

MSW/BSW

Education Preferred:

Software Skills Required:

Excel, Word

Required Certifications:

N/A

Required Testing:

N/A