Job Summary:
The Advising and Deans' Services Coordinator position coordinates student services delivery for the College of Letters & Science Academic Advising Services (AAS) and L&S Academic Deans Services (ADS) offices. L&S is seeking an Advising and Deans' Services Coordinator who values diversity, equity, and inclusion; supports student success; and works collaboratively within and across units.
The Advising and Deans' Services Coordinator is involved in most advising and academic policy processes and has a critical role in the functioning of two units. The person in this position will recruit, train, supervise, and mentor a team of paraprofessional student staff members who respond to student requests for service and complete projects. Additionally, this position responds to academic advising questions and triages more complex student questions about academics or academic policy; resolves inquiries from students, faculty, staff, and other constituents; and shares information about academic programs, planning, policies, and campus resources. The Advising and Deans' Services Coordinator manages advising operations and projects with a focus on process improvement. These include managing the internal transfer student process; helping with summer orientation (SOAR) administration; coordinating academic probation appeals process; and managing the L&S undergraduate medical withdrawal process. The Advising and Deans' Services Coordinator also manages office purchasing and budgets, serves as Ingraham Hall building manager, and coordinates communication to students from AAS and ADS.
Responsibilities:
Contributes to the development, implementation, administration, coordination, and evaluation for one or more academic programs to ensure effectiveness in meeting departmental and student development goals and initiatives. Strives to create a welcoming, equitable, and inclusive work environment.
- 20% Utilizes independent judgement regarding development, implementation, promotion, and evaluation for one or more academic programs, initiatives, or events
- 20% Identifies program, needs, contributes to the development of unit workflows, schedules logistics and secures resources for meetings, events, and interviews
- 15% Coordinates program components and evaluates program effectiveness and provides recommendations for improvement
- 35% May supervise the day to day activities of one or more academic programs and resolves issues exercising discretion to meet unit goals.
- 10% Building Management: Promote Ingraham Hall as Advising Hub for new L&S students. Serve as liaison to facilities, UWPD, and campus stakeholders. Communicate with building occupants and scheduled classroom users regarding access, safety, security, etc.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Bachelor's Degree
Qualifications:
Required:
-Demonstrated commitment to working collaboratively and effectively with a diverse group of stakeholders, including students, parents, staff, and faculty.
-Previous higher education student services experience.
-Ability to take initiative to identify needs and solutions.
-Strong organizational skills, attention to detail, and ability to manage multiple complex projects simultaneously.
-Exceptional communication skills via phone, in-person, and writing.
-Proficiency using Microsoft Office and virtual meeting products such as Zoom and Microsoft Teams and ability to learn and use other software tools in support of program effectiveness.
Preferred:
-Experience supervising and mentoring student or professional staff.
-An appreciation for and understanding of the value and benefits of a liberal arts education and an ability to articulate this to students, families, and the wider community.
-Skill at handling students presenting especially complex or difficult academic situations.
Work Type:
Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $45,000 ANNUAL (12 months)
Depending on Qualifications
The typical starting salary for this position is $45,000 to $58,979 depending on qualifications and experience. The full salary range for this position is $41,244 to $76,714. Employees in this position are eligible for benefits such as generous vacation, holidays, and paid time off; competitive insurances and saving accounts; and retirement benefits. Learn more: https://hr.wisc.edu/benefits/new-employeebenefitsenrollment/.
Additional Information:
L&S Academic Advising Services (AAS) staff assist and support undergraduate students in exploring their educational goals, learning about academic requirements, navigating the university structure, gaining an understanding and appreciation of the liberal arts, and progressing in a timely fashion toward degree completion. L&S AAS provides holistic, comprehensive, and accurate academic advising that enhances students' Wisconsin Experience. Find out more about AAS at https://advising.ls.wisc.edu/.
L&S Academic Deans' Services (ADS) staff provide comprehensive information about L&S academic rules and procedures for undergraduate students, faculty, staff, and other stakeholders, approve and process changes to registration and records, make discretionary decisions regarding the interpretation and implementation of College policies, and provide consultation for situations involving academic policy issues or changes. Find out more about ADS at https://deans.ls.wisc.edu/.
These offices are housed in the Student Academic Affairs department (SAA), which enhances the Wisconsin Experience of L&S students by providing services and programs designed to support academic success. Learn more at https://saa.ls.wisc.edu/ and https://wisconsinexperience.wisc.edu/.
The new hire for this position will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University visa sponsorship is not available for this position.
How to Apply:
Please click on the "Apply Now" button to start the application process. To apply for this position you will need to upload a cover letter and resume. Your cover letter should address your qualifications as they pertain to this role.
Contact information for references will be requested from the finalists for this position. References will not be contacted without advance notice.
For questions about this position please contact: Kelly Cuene, kelly.cuene@wisc.edu.
Contact:
Kelly Cuene
kelly.cuene@wisc.edu
608-890-3382
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Academic Program Specialist(AE010)
Department(s):
A48-COL OF LETTERS & SCIENCE/ADM-STU ACAD AFF/STU AF-GN
Employment Class:
Academic Staff-Renewable
Job Number:
312988-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
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University of Wisconsin Madison
$45,000 ANNUAL (12 months)
paid time off
Mar 31, 2025