Customer Success Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sicktime- 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do

What You Will Do

Responsible for the execution of customer account sites. The Customer Success Manager will oversee the safe and efficient maintenance and repair of equipment and systems while ensuring seamless delivery of services. This role will support some of our top customers, including Seton Hospitals, TxDOT, and VA, while also managing warranty processes on all projects. In addition to servicing the customer, this position will own all retrofits and installation projects for these customers. The role will also work closely with service sellers to pursue PSAs (Planned Service Agreements) as warranty periods expire

Under general supervision, oversees total construction effort to ensure project is constructed in accordance with scope, budget and schedule. Supervises site activities for JCI resources with a group of subcontractors on large projects of $1M in cost or greater. Coordinates JCI work with other site contractors to ensure compliance with terms and conditions for the project assigned.

How you will do it

Works with the project team to identify project objectives with alignment to the scope, budget and schedule. Ensures Quality Control and scope of work compliance through daily site inspections. Submits regular progress updates for incorporation into master plan/schedule to provide variance analysis reporting. Acts as Project Safety program coordinator. Coordinates with the Systems and Services Teams for allocating resources to meet the project objectives. Resolves site conflicts regarding the sequencing of work and unforeseen conditions. Coordinates facility access and ensures appropriate site-working environments. Works with Project Manager in managing risks and assists in establishing project recovery plans. Ensures recovery plans are carried out. Ensures project document controls are in compliance with contract requirements and Construction Management Standards. Develops and maintains viable long-term relationships with customers, prime contractors and subcontractors. Ensures subcontractors readily understand expectations of the project.

*Position requirement: will be ON-SITE at customer locations, significant time spent at various sites performing the role. This position is not a remote role.

What we look for

Required

• 3 years of direct project coordination and supervision experience in Commercial and/or Industrial Building Construction Industry with HVAC & FIRE experience.

• Proficient in project management processes and procedures.

• Demonstrated excellence in coordination skills and the ability to supervise project activities on large projects of $1M in cost or greater, including experience in dealing with a large and diverse number of simultaneous challenges often requiring knowledge of many different disciplines.

• High-level competence in written and verbal communication at various levels.

• Able to travel up to 100% local travel mainly. This will vary on project assignment. Projects may exist outside of geographical assigned Area.

• Strong Personal Computer working capabilities in MS Office (excel, word, power point), Adobe Writer, Visio and basic Windows environment.

Preferred:

Bachelor's or Associates Degree preferred