Audio Visual Engineer

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Summary:

Designs, implements, and supports solutions to integrate voice, video, and collaboration systems within the UMass Memorial enterprise including corporate offices, conference rooms, classrooms, theaters, and event spaces. The role involves integrating hardware and software components to create seamless, functional Audio Visual (AV) solutions that meet the specific needs of clients or internal stakeholders. The AV System Engineer must ensure the proper functioning of these systems, troubleshoot issues, and provide technical support to clients or users.

Major Responsibilities:

• Works with clients, stakeholders, and design teams to determine AV system requirements based on functional needs and space specifications.
• Designs detailed AV system layouts, including equipment placement, cabling, and integration points.
• Creates documentation for system design, specifications, and project plans.
• Installs and configures AV equipment, including projectors, displays, microphones, audio systems, video conferencing tools, and control systems.
• Implements networking and cabling for AV equipment, ensuring clean and organized installations.
• Performs rigorous testing of AV systems to ensure full functionality and performance.
• Calibrates audio and video equipment for optimal quality (e.g., sound balance, screen calibration).
• Conducts troubleshooting and resolve any technical issues during the testing phase.
• Provides ongoing support for AV systems, addressing technical problems and ensuring systems operate at peak performance.
• Performs regular maintenance, including software updates, hardware upgrades, and troubleshooting.
• Documents technical issues, resolutions, and system changes for future reference.
• Leads or assists with project management activities, ensuring AV projects are completed on time and within budget. Ensure compliance with safety and industry standards during installations and project execution.
• Provides training to clients or end-users on how to operate AV systems effectively.
• Develops user manuals and technical documentation to assist clients with system use and troubleshooting.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor's degree in Information Technology field or equivalent experience.

Preferred:

• CCNA.

Experience/Skills:

Required:

• Five (5) years of experience in AV system design, installation, and troubleshooting.
• Experience with AV control systems (e.g., Cisco, Crestron, AMX, Extron).
• Familiarity with networking protocols and integration, including IP-based AV solutions.
• Expertise in audio and video equipment (e.g., microphones, speakers, cameras, projectors, displays).
• Strong knowledge of AV design software and CAD tools (e.g., AutoCAD, Visio).
• Understanding of IT networking, signal flow, and IP-based AV systems.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication skills to interact with clients, project managers, and technical teams.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Strong project management skills and ability to manage multiple tasks simultaneously.

Physical Demands and Environmental Conditions:

Work may involve lifting and installing AV equipment or climbing ladders for ceiling-mounted components.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.