Sales Programs, Business Analytics Sr Manager

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

About The Role
This is a unique opportunity to join a team at the center of all GTM (go-to-market) activation activity, representing a blend of data analytics, short and long-term strategic thinking, and program execution. This role will report directly to the Global SMB Programs Operating Unit(BU) leader and will have responsibilities across multiple teams across our Global SMB Operating Unit (GRB, SB, Specialists) helping to drive deeper analytics and performance metrics related to some of our most important programs and initiatives. You will partner with many cross-functional teams such as product marketing, field marketing, enablement, strategy & operations, and others. This is a high-impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational, such as product whitespace and TAM analysis, performance reporting on a) overall pipeline health b) play execution and c) program efficacy and driving scale and consistency across the Global SMB Operating Unit. This is an excellent opportunity for a candidate with the right drive and experience to help shape the growth and evolution of the Sales Programs organization.

What you will be doing:
Data Analytics

• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the pipeline, identify areas of weakness, and present improvement recommendations to sales program leadership.
• Perform ad-hoc analysis across multiple data sets and tools (examples of analyses include program/campaign/play performance, customer segmentation, sales participation, customer propensity to buy, white space, etc.)
• Create executive-level presentations for OU and Americas leadership reviews; organize SPM quarterly business reviews across multiple SVPs.
• Work together with SPM Management, Sales Strategy, Enablement, and Marketing to organize cross-functional targeting and performance standards. Tracking, measurement, and continuous improvement will be key to the success of the role
• Create and own a consolidated Global SMB OU view of Sales Programs' quarterly planning process, measurement, and outcomes
• Develop a communication strategy to consolidate best practices and own "scaling" consistencies and standards across multiple OUs.
• Activities may include: coordination of all contributors to sales program activities; delivering briefings, continuous improvement in organization, reporting on results and successes, assessing effectiveness, recommending areas of improvement

Program Design & Delivery

• Synthesize data and create programs to address OU level gaps in the business, bringing in cross-functional teams as needed
• Develops creative net innovative approaches or processes to solve new or emerging problems
• Delivers compelling & impactful programs to large & diverse audiences of sellers; comfortable presenting to large groups

What we are looking for:

• 7+ years of professional experience, ideally in consulting, business development, sales readiness, marketing or sales
• Experience with quantitative analysis, problem-solving skills, and financial modeling
• Ability to translate complex information into easily consumable insights
• Self-starter and a high degree of motivation to go above and beyond the task at hand
• Excellent communications and presentation skills
• Strong leadership, networking, relationship-building, communication, and influencing skills
• Flexibility and ability to adjust on the fly to new demands; a sense of urgency
• Experience designing (or influencing the design of) revenue-producing sales campaigns and/or programs, and go-to-market strategies
• Experience with R, Python, SQL, Tableau (or similar analytical packages) a plus
• MBA preferred

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