Insurance Specialist

Farm Credit Council
$52,470-$77,380
United States, Minnesota, Thief River Falls
Mar 31, 2025
*Incumbent must work from one of the following AgCountry offices: Thief River Falls, Crookston, Ada, Roseau, Fosston or Warren in Minnesota* We are seeking anInsurance Specialist to lead the servicing, processing, and sales support for all insurance products within the region. Assist Insurance Officers and Insurance Services Officers by providing direct and indirect customer support. Work in a team environment to accomplish team goals. Essential Duties & Responsibilities Manage and own post commitment policy administration, included but not limited to: comprehensive AIP technology, claim process management, manage reporting forms, accounting, and resolving policy issues. Customer Service: Establish, develop, and maintain strong customer relationships by providing a consistent quality level of service that is timely, thorough, and responsive to the needs of the customer. This includes face-to-face interactions, telephone communications, written correspondence, and electronic communication. Take ownership of the issue until resolved to the customer's satisfaction, which may include involving other teammates. Responsible for assisting in the identification of future customer needs. Provide assistance to walk-in and phone-in customers and prospects when the Officer is unavailable. Act as a key resource for questions and requests from insurance customers. Take ownership of the request and work collaboratively with Officers until resolved to the customer's satisfaction, which may include involving team members and insurance company representatives. Seek cross-selling opportunities. Provide account support to Insurance Officers, Insurance Services Officers and RCL Insurance Services Officers. This includes help preparing quotes, updating CRM systems, and printing documents. Assist teammates with coordination of front-end sales support, such as planning and executing of sales events and the creation of sales and marketing materials for the sales teams Education Requirements Bachelor's Degree Preferred inAg Business, Finance, Business or a closely related field or likewise work experience. Years of Experience 2 + years of experience in insurance and/or agriculture, Data processing Crop insurance, utilizing different AIP systems, and customer portfolio experience Certification and Technical Requirements Ideal candidate must possess (or the ability to obtain within 30 days of employment) a valid crop insurance license, including crop hail. Proficient in Windows environment using Microsoft Word, Excel, and Microsoft Edge.