Director of Customer Public Relations

The application window is expected to close on: April 7, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Must be located in the United States and willing to travel up to 25%.

Global Communications is a team of more than 150 best-in-class communications professionals. Our mission is to protect and improve Cisco's reputation through innovative and thought-provoking storytelling, execution excellence and transparency. The PR team is responsible for leading Cisco's corporate and technology PR programs, as well as crafting and delivering clear and compelling narratives that grab the attention of media and influencers.

Cisco is seeking a Director of Customer Public Relations to lead and scale its global customer storytelling strategy for the Customer Experience (CX) organization. The leader will join a wider team focused on showcasing how Cisco is reimagining Customer Experience for the AI era, by harnessing the capabilities of AI to deliver a more personalized, predictive and proactive, and helping customers to enhance their investments in Cisco technology.

This leader will work cross-functionally with sales, marketing, customer experience, and executive leadership to amplify the voices of Cisco's customers and demonstrate the tangible impact of our technology. The ideal candidate will be a strategic problem solver and self-starter with deep customer PR/storytelling expertise, outstanding copywriting skills, executive influence, and the ability to complete high-impact and creative customer PR campaigns.

• Grow Cisco's global customer PR program and team, positioning Cisco as the leader in AI-powered Customer Experience (CX) as well as the technology partner of choice in AI, security and networking.
• Work closely with Cisco's global communications teams to integrate customer success stories into speaking engagements, media opportunities, analyst relations, investor relations, and social media.
• Oversee cross-functional storytelling efforts, aligning with sales, customer experience, and marketing to ensure customer communications for the Customer Experience organization support Cisco's broader business goals.
• Craft competitive positioning by proactively using customer proof points to differentiate Cisco's solutions in Customer Experience, as well as AI, security, and networking.
• Build and optimize the structure, processes, and success metrics of Cisco's customer PR program, establishing clear goals, tracking impact through data-driven measurement, and ensuring alignment with broader corporate communications and business objectives.

• Direct access to Cisco's top customers and executives, shaping the narratives that define Cisco's role in supporting customer innovation.
• The opportunity to influence Cisco's market perception on a global scale, ensuring our technology's impact is front and center in industry conversations.
• A leadership role with a direct line to the business, integrating customer storytelling with revenue-driving initiatives.
• Join a high-performing team dedicated to positioning Cisco as the facto leader in AI-led customer experience in the (B2B) technology sector.
• Be part of a fast-paced, collaborative, and high-impact communications group with room for professional growth and skill development.
• A high-impact position at the intersection of technology, storytelling, and executive influence, shaping Cisco's competitive advantage in a constantly evolving industry.

• 10 years of experience in public relations, communications, or related fields, with a proven track record of developing and executing high-impact customer PR programs.
• Outstanding copywriting skills and attention to detail across the breadth of PR and communications assets.
• Shown leadership in building and managing high-performing PR teams, ensuring collaboration and execution excellence.
• Experience managing global PR initiatives at a Fortune 500 company or major enterprise tech firm, working across regions and industries.
• Proven success in advising and partnering with C-level executives, shaping external messaging that aligns with business objectives.

• Deep understanding of AI and a strong interest in its role in transforming Customer Experience (CX) in the technology sector.
• Experience in crafting PR strategies that communicate the business impact of AI.
• Proven track record of integrating customer PR efforts with digital communications, including social, paid media, and event communications to increase audience reach.
• Strong data-driven approach, with experience using media analytics, competitive intelligence, and digital insights to refine PR strategies.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!