Servers & Storage Engineering Analyst

Servers & Storage Engineering Analyst

• Be part of a group that is safety driven and values inclusion
• The Servers & Storage Engineering Analyst plays a crucial role in providing advice and operational support to solutions provided by group IT within Rio Tinto.
• This role contributes to the management and alignment of customer expectations against IS&T priorities to ensure seamless operational performance.
• Work in a global company with broad opportunities - Superior, AZ

About the role
As part of the IS&T functional area, we focus on the design and implementation of new and existing applications, systems architecture, and network systems for both short- and long-term solutions within Rio Tinto. Our team is dedicated to managing the IS&T operating environment, configuring, sustaining, and continuously improving the overall IT technology platform used to deliver IT services, including network, applications, software, and hardware.

Key Responsibilities
The Servers & Storage Engineering Analyst plays a pivotal role in providing day-to-day support services within a specific region, acting as the primary contact for remote resolver groups and IS&T partners to ensure customer expectations are met. They uphold IS&T's customer service reputation by consistently delivering professional support and aligning customer expectations with operational priorities. With a comprehensive understanding of operational activities, they work to minimize business impacts caused by outages or incidents.

Additionally, they provide on-site technical leadership to junior team members, ensuring service standards are maintained. To stay abreast of evolving technologies, they continuously update their knowledge of relevant toolsets and technologies essential for effective role performance.

What You'll Bring

• Proven Expertise: Technical proficiency in IT operations and support.
• Communication Confidence: Strong communication and interpersonal skills.
• Task Management: Ability to manage and prioritize multiple tasks effectively.
• Customer Service: Proven track record of providing excellent customer service.
• Engaged Learner: Willingness to learn and adapt to new technologies and processes.

What we offer

We are committed to providing our employees with a generous benefits package. Be recognized for your contribution, your thinking, your hard work, and go home knowing you've helped the world progress, we provide:

• A safety-focused and inclusive working environment
• Advantageous salary package with annual cash incentive awards (STIP) for eligible employees
• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.
• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program
• Generous Rio Tinto employee share program, which allows you to purchase Rio Tinto Company shares.
• Comprehensive leave policies which cover all moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave.
• A favorable child-caregiver leave program (Up to 100% salary top-up)
• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing
• Ongoing Employee Assistance Program (EAP) for you and your family; to help in addressing educational opportunities, addiction treatment, depression, stress, domestic issues, financial management, and legal concerns.
• Our team and industry experts are here to support and work with you to explore your learning potential and career goals

Where you'll be working

Once in operation, Resolution Copper has the potential to supply nearly 25% of US copper demand and create several thousand direct and indirect jobs in the Pioneer Mining District of Arizona, with an economic value estimated at several billion dollars over the mine life.

The project will rely on a block caving technique to extract the deposit that lies more than 2,000 meters below the surface. This method uses gravity to remove the ore and is the most viable way to recover the resource.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

Equal Opportunity Employer M/F/D/V
Rio Tinto participates in E-Verify to confirm work authorization. Please visit http://www.uscis.gov/ for more information.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.