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Resource Operations Specialist, Z. Smith Reynolds Library

Wake Forest University
United States, North Carolina, Winston Salem
Mar 25, 2025

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

This position oversees physical processing of materials for the library collection and assists with data maintenance in the library services platform (LSP). Hires, supervises, trains, evaluates, and provides work direction and problem-solving assistance for student assistants. Performs receiving, invoice processing, and system record maintenance for library materials, including copy cataloging.

Job Description

This is a full-time, onsite position (37.5 hours per week). Anticipated hours for this position are Monday - Friday 8:30am - 5:00pm.

The Z. Smith Reynolds Library is dedicated to improving diversity, equality, and respect among our staff, students, collections, and services. We strive to overcome historical and divisive biases in our society and embrace diverse points of view as assets to the fabric of our community. All positions will be called on to contribute to building this environment.

Review of applications will begin immediately and will continue until the position closes April 14th. Interested applicants should go to https://hr.wfu.edu/careers/and electronically submit a cover letter, resume, and references within the online system.

Essential Functions:

  • Supervises, trains, evaluates, and provides work direction and problem-solving assistance for student assistants.

  • Ensures ownership marking and call number label application for all library materials.

  • Prepares materials to be sent to a commercial bindery, provides quality assurance on returned items, and adds them to the LSP (Alma).

  • Receives/activates new materials in the LSP and reconciles invoices with shipments. Has particular responsibility for standing order volumes, DVDs, CDs, and microfilms.

  • Enters and submits invoices in a timely manner in both the LSP and the University enterprise resource planning system (ERP).

  • Provides copy cataloging and bibliographic maintenance for a variety of resource types in both physical and electronic formats. Complies with local standards. Updates ZSR Library holdings in the LSP and in OCLC.

  • Verifies catalog entries and resolves inaccuracies; corrects and replaces bibliographic and acquisitions data in the LSP.

Other Functions:

  • Participates in team and library initiatives including working groups and committees.

Required Education, Knowledge, Skills, Abilities:

  • Associate's degree, plus two years of work experience requiring relevant skills and abilities. An equivalent combination of education and experience may be accepted.

  • Ability to train and supervise.

  • General knowledge of data components and record structures in databases.

  • Demonstrated ability to perform detail-oriented tasks with accuracy and apply quality control procedures to ensure consistency and accuracy.

  • Ability to learn new software applications and adapt to changing technologies quickly.

  • Demonstrated analytical skills and creativity; self-motivated to utilize experience and available information to assess and resolve problems.

  • Flexibility in adjusting work to varying time pressures.

  • Ability to work independently as well as cooperatively with a strong commitment to providing excellent service.

  • Excellent communication skills, both verbal and written.

Preferred Education, Knowledge, Skills, Abilities:

We want to emphasize that these preferred qualifications are not required and that we are committed to helping our future colleague develop these skills.

  • Bachelor's degree.

  • Working knowledge of a spreadsheet application.

  • Working knowledge of serials.

  • Familiarity with cataloging.

  • General knowledge of library databases (e.g. OCLC, a library services platform).

  • Familiarity with business practices such as procurement, receiving, or invoice processing.

Accountabilities:

  • Supervises students, including hiring, scheduling, timekeeping, training and assigning work. Reviews performance, and recommends salary increases, transfers, or terminations of student employees.

  • Has authority and accountability for own work.

Physical Requirements:

Some activities may include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, repetitive motions, and lifting and moving objects up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environmental Conditions:

  • No adverse environmental conditions are expected.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

Additional Job Description

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.

In accordance with the Jeanne Clery Campus Safety Act, you may find a copy of the current Annual Security and Fire Safety Report by visitingpolice.wfu.edu/cleryPlease contact University Police if you would like a hard copy or if you have any questions regarding the content of this report. University Police can be reached at 336-758-5591.

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