National Account Leave Specialist

Job Requisition ID:91664

Location Designation:Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The National Account Leave Specialist will have responsibility to support Life, Leave and Disability needs in the US, coordinate with internal partners in Human Resources and Operations, and work closely with New York Life Group Benefits Solutions (NYL GBS) on behalf of GBS large National Account clients. Through partnership and active engagement with the National Account Executive (NAE), the National Account Leave Specialist will participate in development and execution of broad service strategies in support of assigned clients' benefit programs and administration in connection with NYL GBS products and services. The National Account Leave Specialist effectively manages business relationships and collaborates and communicates across all product/operational lines as necessary to ensure that systems and processes are in place to meet client/customer needs and drive efficiency.

What You'll Do:

• Support the day-to-day administration of NYL life, disability and/or leave programs in connection with internal client administration including:
  • Weekly/Monthly auditing and corrections between client system and NYL to ensure accuracy
  • Serving as HR resource for education on life, leave/disability;
  • Processing written notifications to HR/employees through key milestones associated with LTD;
  • Assisting escalated employee issues with filing, tracking and completing leave/disability leave through providing information, access to tools, and coordination with client HR, benefits staff, employee relations, and employee managers as needed;
  • Strong customer service to colleagues with respect to complex NYL benefit inquiries and issues;
  • Monitoring return to work activities and confirmation to facilitate client HRIS system updates;
  • Staying educated and up to date with benefit changes and state leave developments, including state leave offsets or other implications for current client programs.
• Educate and train HR/Managers of the National Account client(s) on NYL benefits, services and tools.
• Coordinate the integration, administration, reconciliations, and reporting between NYL and internal HR Operations and Payroll systems.
• Coordinate with partners across NYL GBS and the National Account client(s) to ensure service issues are managed proactively and in a timely manner.
• Effectively collaborate with NAE and engage internal NYL service and matrix partners as needed.
• Effectively engage with a variety of audiences at all levels of the assigned client(s).
• Utilize leave and operations knowledge to help identify areas of improvement.

What you'll bring:

• College Degree preferred.
• 3+ years of related work experience.
• Proficient knowledge of leave and disability programs either in a large, multi-state organization or supporting one, to include industry, product and administrative operations knowledge.
• Experience with HR and payroll systems, such as Workday, and how leave and disability programs integrate with them on a day-to-day basis.
• Excellent listening, negotiation, and communication skills.
• Proficient in Microsoft Excel reporting and analysis
• Customer focus; ability to meet customer expectations and act with a sense of urgency.
• Demonstrated ability to translate complex issues, products or solutions into a concise and effective plan.
• Demonstrated ability to thrive in highly matrixed roles and foster strong working relationships with customers, clients, and matrix team partners.
• Excellent verbal and written communication skills.
• Can work independently.
• Demonstrated examples of critical thinking and execution.

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary range:$67,500-$100,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91664

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