Solutions Engineering Manager - Google

The application window is expected to close on: 4/4/25. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

As the Solutions Engineer (SE) Manager - Google, you will be partnered with the Client Director and working with Cisco field account managers, systems engineers, and partners to plan sales strategy, develop proposals, and deliver customer presentations.

Your Impact

As the Solutions Engineer (SE) Manager, you will provide technical direction, business guidance, and leadership to the Google SE team. Drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance. Assist meeting operational revenue goals by driving creative programs and leading day to day activities. You will lead and grow systems engineering team talent and expertise. You will create a technical resource plan for the Google account and collaborate with the Client Director to prioritize and target team opportunities; review quantitative information to identify and explain trends. You will understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.

In this role, you'll know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts and understand the customer's business model and help the team identify an architecture and/or solution that provides return on investment You will have an advanced understanding of internetworking industry trends, including new products and solutions. You will have an advanced understanding of product and solution landscape and can articulate trade-offs between Cisco and competitor products.

• Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
• Assist in qualified partner identification where appropriate
• Review and approve requests for customer-focused pre-sales resources
• Track and report team metrics for a given opportunity
• Monitor and measure team progress against business plan and recommend changes as needed
• Interact with business units to provide support for local region
• Lead multi-functional projects within area of responsibility
• Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
• Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
• Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
• Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory.

Minimum Qualifications:

• B.S. Degree in technical related field
• Over 7 years technology industry experience
• Relevant Cisco certifications to prove technical expertise
• 5 years of formal leadership experience

Preferred Qualifications:

• Develop team members' capabilities in support of individual career goals and team objectives
• Understand the value of standard methodologies and apply methodologies and other tools to drive business results.
• Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
• Able to get things done without direct line authority; able to exercise personal influence, resolve issues, and bring about required behaviors
• Translate Cisco's vision for the future into a compelling value proposition for the team
• Clearly and succinctly convey information and ideas, including experienced with executive communication and presentation skills.

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Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!