User Services Assistant

Ball State University Libraries seeks an enthusiastic and collaborative team member to join our User Services team. The User Services Assistant works directly with library users providing crucial circulation and user assistance services alongside a dedicated team of full-time and student employees. If you enjoy working with people, answering questions, and creating an excellent user experience, this might be the position for you. Experience working with the public is helpful, but any background will be considered. A positive attitude is a must! If this sounds like you, apply today.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Provide service to users at Circulation/Reserves; perform circulation duties and clerical tasks; prepare Bracken Library building for opening; train and monitor student assistants in the performance of area work assignments and job duties; support the Ball State strategic plan.

Up to eighteen months of education beyond high school or equivalent.

Over three months through one year of related experience; public service experience; effective oral and written communication skills.

Knowledge of basic Microsoft Office applications.

Additional computer skills.

None.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Sunday 9:30 a.m. - 6:30 p.m.
Monday - Thursday 6:30 a.m. - 3:30 p.m.
Salary Grade 8

Provide service to users at Circulation/Reserves; check out and accept returned materials; provide assistance in the use of print and electronic resources; provide library and/or university related information; interpret library policies and procedures including the fine and cost policy.

Perform circulation duties; maintain hold shelf; issue library cards; create brief records for items not in the system; compile statistics; prepare books for binding and receiving; distribute items for rush orders; circulate and track usage of study carrel keys.

Train and monitor student assistants in the performance of area work assignments and job duties.

Assist in the overdue process, preparing items for automatic notifications of fine and cost assessment and determining replacement costs of lost materials.

Conduct physical searches for missing and lost General Collection materials; maintain search files and update the status in the system; provide information on materials to other library units.

Prepare Bracken Library for operation; service photocopiers, microform readers/printers, and computers as appropriate; assist with closing as scheduled; monitor security conditions of Bracken Library.

Assist with retrieving, photocopying, and scanning materials for Interlibrary Loan, processing document delivery requests, and processing electronic and print reserve requests.

Perform other related duties as assigned.

Maintain regular and predictable attendance.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.