Sr Product Manager, Commercial Card Tech

Location:

Job Summary
The Sr. Product Manager is responsible for the strategic planning, development and management of new and existing product portfolios and client servicing experiences. The Sr. Product Manager will be a subject matter in defining the overall business strategy and financial plan, including knowledge of industry trends, production expectations, performance, forecasting, profitability outcomes, and goals for a portfolio of products.

The Sr. Product Manager consults with senior business leaders and directs allocated resources to plan, develop, implement, and measure product and sales initiatives to increase overall product portfolio performance while adhering to risk framework. The Sr. Product Manager for Commercial Card technology will leverage transparent communication, reflection and reprioritization to meet program deliverables.

Responsibilities

• Responsible for the strategic design and development of new product portfolios and services that meet a client need
• Responsible for monitoring and reporting out daily, weekly, and monthly acquisition performance trends
• Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions
• Accountable for the compliance and legality of all product portfolio offerings and effectiveness of distribution and delivery
• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements
• Accountable for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends
• Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts
• Build and manage relationships with vendors and participate in the Vendor RFP process, negotiating and influencing vendor contracts
• Collaborates with Senior Marketing Consultants manage marketing campaigns and capabilities and measures and reports out on results
• Lead business initiatives following a project plan and is responsible for outcomes
• May present business cases and critical business updates to senior leadership
• Partner closely with stakeholders to understand and document robust business requirements
• Work with partners in procurement, technology and product to design solution
• Manage business case development, contracting, due diligence, requirements, workstream creation
• Partner closely with Risk and Compliance partners to make sure initiatives align to Key's moderate Risk profile
• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
• May manage a small team of Product Managers and Analysts

Education Qualifications

• Bachelor's Degree in business or related field and/or equivalent work experience (required)

Experience Qualifications

Required

• 5+ years experience in product management or product development
• 5+ years of operations, client resolution and or complaint management
• Exceptional analytical, process management and conceptual skills
• Superior knowledgeable of financial products, e.g. deposit & credit products, investments, etc.
• Exceptional multiple project management leadership skills; experience in organizing, planning and executing large-scale, multi-functional projects from vision through implementation
• Strong ability to express complex concepts in terms that are understandable to the business partners, senior leaders and the sales force
• Superior teamwork and interpersonal skills and ability to communicate with all management levels
• Strong ability to work effectively with support partners and influence a geographically diverse sales team

Preferred

• Previous experience with commercial card product management
• Knowledge of network payment routing, and the ability to optimize routing to improve the client experience and economics
• Experience with flow of funds and payments risk
• Experience evaluating, partnering, and launching a FinTech partnership

Tactical Skills

• Thinks and Acts Strategically
• Applies Critical Thinking
• Demonstrates Business Acumen
• Communicates and Influences with Impact
• Drives Results
• Leads Change
• Drives Client Focus
• Has a Passion for Winning
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
• Ability to concisely and effectively communicate with senior management

Personal Skills

• Critical Thinking
• Problem Solving
• Collaboration
• Influence

Practical Skills

• Business Acumen
• Oral & Written Communication
• Risk Management
• Storytelling

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $94,000 to $125,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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