Government Aviation Field Service Representative

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The purpose of this role is to provide direct support for US DOD customers located in the US Capitol region, Virginia. As a field support representative, you will install and test communications equipment prior to, as well as monitoring the systems during operations. You will be an authority on the remote satellite terminal operation, the customer's suite of equipment, in-depth SATCOM theory, product specific theory and practical applications. As a member of a 24/7 support team, you will work closely with our operations team in Carlsbad, CA and promote a strong team environment. You will provide frontline support and be the liaison for other Viasat teams from multiple subject areas such as program management, systems, software, RF, electrical and mechanical engineers as well as configuration management, production, test and technical publications staff.

As a vital team member, constant communication is crucial as you maintain a direct link to the customer to support their critical mission. You will train to the system operators, routinely create and update work order tickets, provide detailed field service reports, weekly status reports, and contribute at recurring meetings. You remain current on the latest software and hardware releases, monitor/report on potential latent defects. Excellent customer service is a high priority as you proactively update customer application notes, document customer equipment configurations, maintain a terminal configuration database and improve the knowledge base to support the growth and development of the team. You routinely use various network access and monitoring tools to obtain current and historical information on flights of interest and will parse log files and logically solve service or performance issues.

This role must be located within 30 minute response time to Ft. Belvoir

• 3+ years of hands-on experience with IP-based military or commercial SATCOM systems
• Experience working with IP/Networking devices, including configuration, application and troubleshooting of routers, switches, ASA/Firewalls, and IP encryption devices
• Basic fundamentals of satellite communications theory and RF transmission theory
• Strong communication skills, both verbal and written
• Strategic, critical and analytical problem solving skills
• Thrive in high pressure situations and talk to customer professionally
• Ticketing systems experience and desire to meticulously document all activities
• Willingness to support 24/7 on-call responsibilities
• Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances
• SEC + CE (must be certified within 180 days of accepting role)
• Associate's Degree in a technical field or equivalent work experience
• US Government position. US citizenship required
• Active Top Secret clearance with SCI eligibility
• Able to obtain FAA Class 3 medical clearance
• Ability to travel up to 25%

• Advocate for and drive a positive team environment
• Experience with airborne ISR platforms and mobile broadband communications, tracking antennas, test equipment, electronic principals and communications theory
• Experience with Linux command line environment
• Experience creating technical user documentation, training material, service bulletins and procedures
• Experience working with multiple engineering teams; software, hardware, mechanical, RF, test
• Military Communications background
• Bachelor's Degree in a technical field or equivalent work experience

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.