Health Care Director, Regional Director of Clinical Operations - North/Central Denver

Job Summary:

Under direction of the Associate Dean and Vice President of Community Practice Medicine, the Regional Director of Clinical Operations supports the vision and direction for the clinical care delivered by all CU School of Medicine practices. This position is responsible for clinical standards for all licensed and unlicensed personnel. As the leader of clinical operations, the Regional Director is responsible for clinical workflows, education, policies, procedures, and protocols. The Regional Director will plan, organize, and support senior leadership, and the clinics. The Regional Director is responsible for the coordination of services rendered to patients to ensure seamless delivery of care and efficient and effective utilization of services. Through multidisciplinary collaboration, and in conjunction with physician partners, the director coordinates operational planning, systems assessment and analysis, program development, information management, and marketing to ensure the continued success of the School of Medicine (SOM) Community Clinics. The Regional Director plans, directs, influences, and evaluates the operational activities, functions, and management of their clinical service area to ensure delivery of high quality patient care specific to the age/developmental needs of the patient populations across the continuum of care. The Regional Director is responsible for achieving a level of shared operational management between physicians and healthcare service by bringing together the resources necessary to continuously improve upon the delivery of healthcare services.

Key Responsibilities:

Financial: (25%)

• Demonstrates in-depth knowledge of healthcare economics and policy as well as the role of the governing body within the organization.
• Marries financial responsibility and clinical need practices, while articulating and modeling the importance of patient quality and safety.
• Continuously reviews and adjusts business and clinical operations in order to maximize efficiency and productivity.
• Monitors and assists Practice Directors/Managers and Department Administrators in the development of the annual budgets, including projections for annual physician, procedural and ancillary visits.
• Reviews operational reports.

Operations: (25%)

• Develops strategic and operational plans involving the appropriate administrative and medical resources.
• Identifies opportunities for improvement and, in collaboration with the Practice Directors/Managers, implements action plans as necessary.
• Front Desk Operations
• Surgery/Procedure Scheduling Operations
• Nurse Triage Operations
• Face-to-Face Clinical Operations
• Telehealth Operations
• Supply and Equipment Operations
• Collaborates with the medical director and multidisciplinary care team to develop and foster a patient-care culture that emphasizes patient safety and excellence in all aspects of care.
• Maintains multi-directional communication network with clinics, departments, Community Practice leadership, and across the system.

Regulatory & Professional Practice: (10%)

• Oversees and maintains accountability for compliance for all regulatory standards, including Colorado Department of Public Health and Environment (CDPHE) and Centers for Medicare and Medicaid (CMS).
• Oversees and maintains accountability for compliance with all state and federal licensing requirements, including laboratory accreditation programs.
• Oversees and maintains accountability for the development, implementation, and monitoring of scope of practice and clinical standards for all clinical. Ensures appropriate certifications and licensures expectations are in place for all clinical employees to support the clinical experience.

Quality Improvement: (10%)

• Oversees and maintains accountability for compliance with all organizational Quality Improvement (QI) programs.
• Oversees and maintains accountability for each QI plan for each practice and reports on the components at least quarterly.
• Critically analyzes QI data and formulates action plans as needed each quarter.
• Ensures all QI audits and ensures that these are turned in on time.
• Ensures staff knowledge and participation in QI activities.
• Regularly reviews patient satisfaction data and addresses a minimum of two area per fiscal year for targeted and significant improvement.
• Ensures that the service expectations of both internal and external customers are met.

Ambulatory Policies & Procedures: (2.5%)

• Directs the development, implementation, and consistent application of effective organizational policies, procedures, protocols and practices. Communicates and ensures compliance with CU policies and procedures.
• Develops and supports internal controls to ensure policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved.
• Develops, revises and reviews all necessary operational policies and ensures alignment with organizational policies. Follows chain of command and presents all new clinic policies to CU Medicine's Policy and Procedure Committee.

Human Resources: (15%)

• Oversees and supports managers in all HR aspects.
• In collaboration with HR, ambulatory leadership, and with physician input, the director is the final decision maker for all non-physician/APP hires into the practice.
• Assures completion of organizational and site-specific annual competencies, seeking input from appropriate resources when needed to assess the professional's business and/or clinical competence.
• Utilizes appropriate benchmarks to assess performance and stimulate change.
• Cultivates and environment where physicians and support staff work together as a team to improve practice operations.

Program Development: (2.5%)

• Participates in strategic planning for the practice and the division
• Coordinates the implementation and integration of new programs and physicians in the practice
• Plans and/or participates in activities in the community as appropriate
• Suggests opportunities for expansion based on patient population needs, physician referrals or community access.

Clinical: (5%)

• Participates in patient care as necessary.
• Functions as a patient advocate by being in the position of initial contract for patient-related issues.
• Communicates in a competent and effective manner to meet patient and/or family needs and regulatory requirements. Documents appropriately in EPIC and within the patient's plan of care.

Facilities: (5%)

• Ensures that practice facility meets regulatory and infection control standards.
• Works with appropriate management, department, contractors, or supplier of services when facility services are interrupted.
• Ensures that all personnel at the facility follow safety policies and procedures.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Work Location:

Hybrid - this role is eligible for a hybrid schedule the number days per week on campus and as needed for in-person meetings can be negotiated with the supervisor.

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to; Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Bachelor's Degree in Nursing, Health Care, or a closely related field
• 5 years job-related/clinic experience
• 3 years clinic management experience

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Nursing certification in Ambulatory Care or Nursing Management
• Master's Degree in Nursing, Business, or Healthcare Administration
• Registered Nurse (RN), State of Colorado
• Bilingual, Spanish-speaking
• Experience using registry data and quality systems.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Strong organizational and communication skills
• Ability to work within large, complex healthcare systems

Conditions of Employment:

• Basic Life Support (BLS) Caregiver certification

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Makeedra Hayes at Makeedra.Hayes@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until April 5, 2025

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $116,608 - $168,150

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.