Parts Specialist

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• In 2024, for the 3rd year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 10 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is looking for a Parts Specialist based out of our Tampa location. We're currently looking for 8:00AM to 5:00PM or 9:00AM to 6:00PM, working Monday through Friday.

What You Will Do:

As a Coke Florida Parts Specialist, you will be responsible for executing processes to ensure Coca-Cola Beverages Florida Field Service receives the parts necessary to achieve their customer service mission. This role is responsible for supporting an assigned market in a variety of parts-related activities.

Roles and Responsibilities:

• Source parts for parts alerts. Including doing market searches for existing inventory prior to placing purchase order to supplier
• Hold for Part (HFP) recovery support for emergency and urgent calls including tracking part shipments and coordinating with customer, dispatch, technician, and/or FSS to get return call scheduled and completed
• Provide service call support including market searches and transfers
• Provide inventory transaction support including manual adjustments and inventory counts
• Provide purchase order management support including pushing POs to handhelds; performing goods receipts; PO modifications; RMA returns

For this role, you will need:

• Associates degree or equivalent experience
• At least 1 year of prior customer support experience; with experience providing phone support, Multi system access, Customer inquiry resolution and web-based ordering
• Basic Excel skills

Additional qualifications that will make you successful in this role:

• 2+ years of procurement and/or parts management; 2+ years Field Service or MRC experience
• Capability to learn and utilize multiple software packages such as SAP
• Ability to work on multiple challenges at the same time
• Strong customer service and follow-up skills
• Commitment to follow defined processes and procedures
• Willingness and ability to adapt to change
• Ability to influence cross-functional partners for adherence to defined process and policy
• Strong attention to detail