Virtual Health & Scheduling Professional

Job Summary:

The Whole Person Pain Service (WPPS) Virtual Health & Scheduling Professional will play a vital role in our commitment to providing exceptional chronic pain care to patients on chronic opioids in the Department of Family Medicine. The Virtual Health & Scheduling Professional will have the opportunity to care for a high-risk population in a virtual environment to enhance the patient experience and improve access to quality care.

We are seeking individuals who are passionate and have experience in healthcare and have a strong background in customer service and technology. The Virtual Health & Scheduling Professional will work to schedule, room, and serve as a point person for the patients within the service.

Key Responsibilities:

• Conduct virtual health appointments with patients, ensuring a smooth and efficient process.
• Schedule patients for intake, return patient visit, and group psychotherapy visits.
• Ensure appropriate screeners are sent out to patients prior to their visits.
• Ensure behavioral health referrals are processed and active prior to behavioral health visits.
• Troubleshoot technical issues and provide support to patients during virtual appointments.
• Document and maintain accurate records of virtual appointments and patient interactions.
• Collaborate with healthcare providers to ensure high-quality and timely virtual care delivery.
• Educate patients on how to use virtual health technology and ensure they have a positive experience.

Work Location:

Hybrid - this role is eligible for a hybrid schedule with occasional meeting on the Anschutz campus in Aurora, Colorado as needed.

Why Join Us:

We are one of the largest and most innovative departments of Family Medicine in the United States. Our Mission is to help people be healthier through the Quadruple Aim of providing outstanding care to patients, creating new knowledge, training the primary care workforce, and connecting with our communities to achieve health equity. Find out more about our team by visiting https://medschool.cuanschutz.edu/family-medicine.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in healthcare administration or a related field.
• One (1) year of experience with patient registration and insurance processes.

A combination of education and related professional experience may be substituted for the bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• A background in healthcare, such as a degree in nursing or medical assisting.
• One (1) or more years of patient/client-facing experience.
• Previous professional experience within a medical office.
• EPIC experience.
• Bilingual, Spanish/English.
• Experience with virtual health technology, including video conferencing platforms and electronic health records.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Ability to consult with physician, APPs, and/or behavioral health therapist on patient care and administrative issues.
• Working knowledge of HIPAA with the ability to maintain confidentiality of sensitive information.
• Ability to prioritize and respond to emergencies in a calm manner.
• Ability to verbalize information/directions clearly and concisely.
• Ability to simultaneously perform multiple tasks and complete administrative duties correctly and on time.
• Ability to work effectively in a virtual setting.
• Proficiency with MS Office.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Lydia Lyon, lydia.lyon@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until April 4^th, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $61,546 - $78,287.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.