Quality Engineer, II

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TEL designs and manufactures complex capital equipment for the semiconductor industry. Our equipment integrates a wide variety of wafer processing technologies from wet to vacuum; and all the support systems to make them run: Electrical power systems, mechanical utilities, PLC controls, vacuum technology, custom design robotics and mechanisms, high voltage, RF generators, complex motion control, process chemical delivery and more.

TEL is continually developing new products and innovating for existing products, reflecting TEL's commitment to be a leader in the Semiconductor equipment market. TEL is committed to innovation and digital transformation in both our products and our process.

Tokyo Electron Limited is looking for an experienced, process driven, results oriented Quality Engineer in our organization to lead customer complaint issue resolution process.

Job Responsibilities:

• Evaluates incoming complaint information and maintains the record
• Performs follow up activities to obtain additional information.
• Engage with subject matter experts to create and refine failure analysis reports.
• Use and maintain complaint tracking systems, provide analysis and trending data all on customer complaints
• Identify and document appropriate complaint categories to assure trend accuracy within the complaint database
• Engage with cross-functional teams to drive complaint resolution.
• Monitor, analyze and report of key operational quality metrics such as Startup Issues, Failure Analysis response time and Warranty Cost,
• Utilize systemic methodology to identify, prioritize customer identified product issues and concerns
• Update customers in a timely manner regarding the status of open complaints
• Train and help guide the stakeholder teams in utilizing problem solving methodologies to resolve quality issues
• Maintain list of customer related issues and drive for improvements
• Support Continuous Improvement activities throughout the organization

Required Qualifications

• Bachelor's Degree with 2 years of related experience; or master's degree with 6 months professional level experience; or associate's degree with 6 years of related experience; or 10 years of experience in lieu of degree. High school diploma or equivalent required.

Preferred Qualifications

• Previous Customer Quality experience
• Onsite role at capital equipment manufacturer.
• Experience with Non-Conforming Materials Control & Disposition Process
• Corrective Action and Preventive Action (CAPA)
• Understanding of Warranty Cost and Cost of Poor Quality (COPQ)
• Ability to excel in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results and continuous improvements
• Strong interpersonal collaboration skills to work effectively with all levels of the organization including external customers.
• Proficiency in writing and refining technical reports
• Problem solving skills in A3, 8D, PDCA or DMAIC methodologies
• Microsoft Power BI report creation
• Certified Lean six sigma Green Belt
• Project management skills
• MRP system quality module experience (JDE or SAP)

Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.