BES Business Group Quality Manager

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

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Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Primary Responsibilities

Business Group Quality Managers (BG QM) are technically focused on quality improvement interests within designated areas of technical practice. The BG QM plays a key role in supporting project quality management activities for the specific Business Group project quality delivery needs, verifying the adequacy of project quality reviews, supporting critical projects, and elevating the culture of quality throughout the BG technical practice. The BG QM also assists the Business Group Professional Services Director (BG PSD) in the development of initiatives as designated by the Quality Steering Committee and/or company executives.

Key Result Areas

Facilitate a culture of quality in the Business Group by monitoring consistency in quality of technical products, verifying adequacy of project quality reviews and review processes, and supporting integration of corporate Quality Management System (QMS) Procedures throughout project execution.

Clients (Internal/External)

• Facilitate identification of changing client quality needs and trends in quality requirements and communicate needs to the Quality Office.
• Work with BG project managers to assess and incorporate lessons learned and client feedback in coordination with Business Group Professional Services Director, Business Class Directors, and the Regional Quality Director.
• Provide guidance and support to BG Project Quality teams regarding development of project plans (PMP, QMP, RMP). Assist with plan implementation when necessary.
• Assist the BG PSD, RQDs, and other leadership stakeholders to improve quality culture, product quality, and client satisfaction.
• Report production risk areas and key metrics to the Business Group leadership and the Quality Office.
• Support BG project quality manager with project quality discussions with the client.
• Evaluate consistency and quality of technical BG work products as necessary and identifies best practices for their projects when requested.
• Support as necessary the review of RFPs and scopes to evaluate project requirements for BG project quality and resourcing needs.

Projects/Process

• Key leader in PARR and other Quality processes within the Business Group
• Monitor that QMS reviews are being completed with the right reviewers.
• Identify high risk "yellow flag or critical" BG projects and proactively interface in 0% and project reviews, including follow-up of action items when necessary.
• Oversee the development and maintenance of BG Standards and Practices; facilitate communication and implementation of best practices within region.
• Conduct large BG project and program management conformance reviews in accordance with the QMS and project quality requirements when applicable.

People

• Develop and oversee BG Project Quality Managers. Maintain the central quality manager repository for respective BG resources.
• Work with other BG Quality Managers on quality initiatives.
• Identify opportunities for training and support.
• Verify that project teams have team members with the right experience and capability. Provide training to BG Regional, Local and project specific Quality Managers and teams as required.
• Provide mentoring though Conformance Reviews when applicable.

Financial

• Assist RBGD's with monitoring and managing project risks

Preferred Qualifications

• 15 years in A/E integrated multidiscipline consulting industry
• Understanding of analytic processes
• Deep understanding of internationally accepted QMS fundamentals
• Proven skills in the areas of project management, Quality Management on large complex projects
• Strong verbal and written communication with investigative interview experience, and project and quality management software systems
• 4 yr. degree in Professional or Engineering related field
• ASQ or equivalent certification as Quality Manager and/or Quality Auditor (prefer both)
• An attitude and commitment to being an active participant of our employee-owned culture is a must.

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