Branch Service Specialist - Oahu Branches

At American Savings Bank, our Branch Service Specialists are key in helping to make dreams possible for customers across the state. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB.

Primary Purpose of Job

Provides key banking services to and builds relationships with existing and potential customers in a branch environment. This role makes banking easy for customers by leveraging service transaction opportunities to uncover needs and present solutions that add value to the customer relationship.

Major Job Accountabilities

• Builds rapport with customers and uses the bank's customer relationship management system to capture relationship insight.
• Provides banking services to customers including deposit and withdrawal transactions, check cashing, loan payments, selling cashier's checks, and processing overnight or mail deposits.
• Explains and presents the value of bank products and services that meet customer needs. Provides personalized education to support customer adoption of recommended services such as ATM features, online banking and mobile banking services, and partner services.
• Ensures an exceptional customer experience by solving customer problems and promoting ASB's full suite of products and services in partnership with Business Banking, Home Loans, Investment Services, and other partners.
• Complies with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.

Experience

• Sales and/or customer service experience in a retail or financial services firm.

Required Skills or Training

• Customer focused, ability to address needs, de-escalate, and resolve problems quickly.
• Analytical thinking, critical thinking, and ability to find practical solutions.
• Team collaboration and ability to maintain professional relationships.
• Ability to demonstrate active listening and provide tailored solutions based on customer feedback.
• Demonstrated ability to build rapport.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to work with a sense of urgency and adapt to business need.
• Basic banking/financial services knowledge.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!