Team Leader Technology - OAK

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

• Job Summary
  • Provide a People focused approach to Technology Leadership. Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from Oakland (OAK) Airport during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Model the Southwest Way
  • Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
  • Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
  • Invest in Leadership and self-growth through participating in continuous learning and development
• Responsibilities
  • Communicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work
  • Provide day-to-day Leadership, coaching, and training to the Team
  • Take ownership and follow through to resolution of organization, team and individual issues
  • Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
  • Provide Technical thought Leadership related to assigned functional area
  • Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
  • Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
  • Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
  • Work with alongside Technology and business partners to measure financial benefits and demonstrable business value
  • May perform other job duties as directed by Employee's Leaders
• Knowledge, Skills and Abilities
  • Knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
  • Knowledge of technology practices, concepts, methodologies, tools and trends
  • Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
  • Ability to use appropriate motivation and influence techniques to achieve desired Team results
  • Ability to set and manage stakeholder expectations
  • Ability to deliver quality projects on time and within budget
  • Knowledge of enterprise operational policies and procedures
  • Skilled in strong organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
  • Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions

• Education
  • Required: High School Diploma or GED
  • Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training
• Experience
  • Fully functioning, broad knowledge in:
    • A Business and/or Information Technology environment
    • Direct or indirect Leadership experience
  • Demonstrated ability to Develop People, Build Great Teams, and Think Strategically in a fast-paced and ever-changing 24/7 Technology operating environment, preferred.
  • Experience supporting/repairing desktop PC hardware, racking/stacking servers and networking equipment, and airline specific Technology equipment, preferred.
  • Providing work direction and oversight to both onsite and remote Employees.
  • Excellent Customer Service, organizational, writing, and prioritization skills, preferred.
  • Demonstrated success with problem-solving abilities; ability to communicate effectively, preferred.
• Licensing/Certification
  • N/A
• Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
  • Air travel with frequent overnight stays required
  • Ability to work extended hours as needed

• Pay & Benefits

  Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

  Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• *Pay amount does not guarantee employment for any particular period of time.

  **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
  ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

Southwest Airlines is an Equal Opportunity Employer.
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