IT Support Engineer

IT Support Engineer
Location - New York Office

Shutterstock is seeking an IT Support Engineer to provide technical support in a fast-paced technology media company. This role requires rapid response, intelligent decision-making, and strong troubleshooting skills.

As an IT Support Engineer, you will be the go-to person for all computer hardware, software, and application needs at Shutterstock, offering frontline user support across internal tools and technologies. This role also places a strong emphasis on Audio & Video infrastructure support.

Your responsibilities will include troubleshooting technical challenges, responding to inquiries, and implementing effective solutions. Additionally, you will contribute to long-term projects and documentation efforts to improve the overall Shutterstock user experience.

The ideal candidate is a fast learner and excellent communicator who can support IT needs across global offices and employees with varying technical backgrounds. Experience in Desktop Support is required. While you will be part of a larger global team, your primary focus will be supporting the New York office.

• Provide desktop, telephone, system, and application support to both local and remote users.
• Support IT infrastructure projects, such as server/network upgrades, office relocations, and expansions.
• Maintain and support audio and visual technologies, including video conferencing and live event support.
• Perform routine testing and problem diagnosis for:
  • Digital Audio Systems
  • TVs, projectors, microphones, speakers, amplifiers, scalers, and switches
• Collaborate with teams across security, networking, and infrastructure.
• Monitor, log, resolve, and escalate IT issues in a team-based environment.
• Prioritize and manage multiple tasks/projects efficiently.
• Continuously seek opportunities to develop automation solutions.
• Participate in 24x7 on-call support rotation.
• Occasionally travel to other Shutterstock offices as needed.

• 3+ years of Desktop Support experience in a business environment.
• Strong experience with:
  • Operating Systems: Windows, macOS
  • Enterprise Technologies: Active Directory, LAN/WAN support, TCP/IP, DNS, DHCP, Windows Server
  • Security & Administration: Enterprise Antivirus, Whole Disk Encryption, System Management, Security Policies
• Experience supporting Google Applications, Okta, Slack, and Jamf.
• Proficient in Audio/Video technology support.
• Strong customer service, organizational, prioritization, multitasking, and communication skills.
• Ability to adapt quickly to changing priorities and make quick decisions with limited information.
• Experience in creating documentation and training end-users.
• Ability to meet SLA-based service constraints and operational metrics.

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At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.

The pay range for this position is below:

Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.