Inside Sales Specialist

About Silgan Dispensing

Silgan Dispensing Systems is a growing global company with operations in over 10 countries where we develop dispensing solutions for iconic brands in the beauty, fragrance, personal care, home, and healthcare markets. The dispensers we manufacture can be found on some of your favorite products. When you spray your kitchen counter, wash your hair, or put on your favorite perfume there's a good chance you're using a sprayer, pump or closure we make!! We help brands enhance peoples' lives through our innovative solutions that make dispensing easier, more comfortable, and more sustainable.

At Silgan Dispensing, you can expect an open, safe, and welcoming workplace with team members who are committed to our values. We are customer-oriented, innovative, driven to excel, respectful, inclusive, and sustainably focused. We are guided by our belief that we do our best work when we work as One Team.

About this Role

The inside Sale Specialist is a hybrid role between Sales & Customer Service. The role includes all activities managed by an Account Specialist in Customer Service. In addition, this role has the responsibility for achieving sales goals and executing sales plans. The focus is on identifying creative and strategic ways to develop new business opportunities as well as growing existing accounts.

Primary responsibilities:

• Responsible for inbound and/or outbound sales calls directly from/to prospective and/or existing customers to achieve sales targets
• Performs outbound sales activities including cold calling, lead follow-up, and sales qualification that leads to the development of a portfolio of customers
• Meet/exceed identified outbound call quotas
• Conduct store shelf audits to identify competitor pumps to gain leads on potential business
• Achieve monthly, quarterly, and annual sales objectives while ensuring the optimum customer experience and satisfaction using proven practices, processes, and procedures
• Develop and maintain customer profiles and product files for assigned accounts
• Manage assigned accounts including order trend analysis across three SBU's, inventory management, and entering and overseeing progress of orders
• Pro-actively engage with customers to better understand needs and challenges
• Drive system, process, and operations recommendations that create service solutions
• Establish and maintain strong customer relationships with accounts and reach deeper into their organization to help drive decision-making in a timely manner
• Proactively work close with manufacturing plants making recommendations based on customer requirements
• Take a lead role and represent Sales by addressing operational solutions/issues at the site of the customer as needed
• Provide Sales management with pertinent information regarding marketplace activities that could benefit/impact sales efforts in associated business units

Education/Experience:

• Bachelor's degree (B.A.) from a four-year college or university
• Two or more years of direct sales experience. Packaging industry experience preferred
• Equivalent combination of education and experience
• Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills
• Strong Microsoft Application skills; including Outlook, OneDrive, and Excel, along with CRM system experience, such as Salesforce.com
• Must be able to work under pressure in a fast-paced environment focusing on short and long term personal/sales/organization goals, see the bigger picture, and think logically in stressful situations

Physical requirements:

• Other physical requirements include but not limited to sitting, standing, climbing, walking, lifting, carrying, pulling & pushing, stooping & crouching, color determination, grasping, reaching, speaking and listening.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.