Senior Manager, Employee Listening

salesforce.com, inc.
United States, Indiana, Indianapolis
Mar 13, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce is seeking a strategic and innovative Senior Manager of Employee Listening. In this role, you'll be part of a team responsible for delivering research, insights, and programs related to: engagement surveys, lifecycle surveys, sample surveys / pulses, and passive/ambient data streams. You'll partner with and influence collaborators across our Employee Success (ES) function to enable deep understanding of employee experience - and to steer changes where needed. You'll leverage best-in-class technology to assess sentiment among employees and prompt changes where needed. The ideal candidate will have experience organizing and delivering real-time, holistic, actionable employee listening programs at-scale. We are moving beyond traditional surveys at Salesforce and are looking for candidates ready to dive into passive/ambient/unstructured datasets, automated pulsing, nudge systems, and agent-first (vs. dashboard-first) user experiences.Key Responsibilities Strategy Development & Execution: Contribute to the vision, strategy, and roadmap for employee listening, ensuring alignment with business and ES priorities. Program Design & Delivery: Execute on a holistic set of employee listening programs - ensuring high-quality, on-time, and well-coordinated execution. Data Analysis, Storytelling & Change Leadership: Produce high-complexity analyses, research studies, and frameworks - translating findings into compelling narratives and clear recommendations that steer action and influence leadership decisions. Cross-Functional Collaboration: Ensure alignment with HR colleagues, business leaders, communications partners, and our technology teams to integrate employee insights into broader organizational strategies. Enablement & Capability Building: Provide support to HR business partners, people leaders, and employees about effectively interpreting and acting on listening insights. Produce toolkits, training, and self-service analytics to drive data fluency and impact. Innovation & Industry Expertise: Maintain strong technical knowledge in employee listening, people analytics, and organizational research trends - highlighting innovative approaches, next practices, and competitive advantage to Salesforce. Team Development: Lead project teams and mentor junior team members, driving a high-performing and innovative culture. Preferred Qualifications Education: Advanced degree (Ph.D. or Master's preferred) in a field emphasizing people research in organizations, such as Industrial/Organizational Psychology, Organizational Behavior, Sociology, or Organizational Development. Experience: 7+ years leading large-scale employee listening programs at a global organization, with demonstrated expertise in survey design, analytics, and translating insights into action. Technical Acumen: Strong understanding of data visualization tools (e.g., Tableau), survey platforms (e.g. Perceptyx), and statistical analysis techniques (e.g. structural equation modeling, large language models for sentiment/open text analysis). Experience analyzing and delivering insights at-scale with unstructured data streams is required. Communication: Exceptional written and verbal communication skills, with the ability to distill complex data into clear, compelling narratives and to influence stakeholders at all levels. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000. For Illinois based roles, the base salary hiring range for this position is $184,000 to $253,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.