Bilingual Patient Care Specialist

TEKsystems
$17.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Elmhurst
Mar 12, 2025
Job Description: The PAP Specialist - Patient Equipment Repairs has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. This position will primarily focus on processing patient equipment repairs, working with patients, their insurance, and the equipment manufacturers. Key Responsibilities: * Handle Spanish and English patient equipment repair phone calls requesting repair or service of equipment. Process orders, schedule visits, process equipment to send out for repairs, and track various orders and returns. * Basic troubleshooting of PAP machines. * Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement. * Actively involved in team activities, evidenced by participation, mentoring, and training with co-workers. * Assist in the development and maintenance of reference materials for use by staff and facilitate the sharing of information. * Develop relationships with branches and other teams to accomplish goals. * Participate in monthly team meetings and trainings. * Responsible for entering data accurately into the database, including but not limited to payer, authorization requirements, coverage limitations, and status of any requalification. * Collaborate with physician offices, the company sales, and support staff to ensure timely receipt of documentation and provide necessary education. * Identify trends and provide feedback and education to internal and external customers on compliant documentation requirements for services provided. * Maintain patient confidentiality and function within the guidelines of HIPAA. * Complete assigned compliance training and other educational programs as required. * Maintain compliance with the company's Compliance Program. * Perform other duties as assigned. Shift: 8:30am-5:00pm Qualifications: * Proficiency in both Spanish and English. (read and write) * 2+ years of healthcare call center experience * Strong data entry skills with attention to detail. * Knowledge of DME products and services, as well as insurance guidelines. * Excellent communication and interpersonal skills. * Ability to work collaboratively in a team environment. * Strong organizational and multitasking abilities. * Commitment to maintaining patient confidentiality and compliance with HIPAA guidelines. Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Elmhurst,IL. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.