Visitor Services & Retail Associate

Do you have a passion for conservation and the natural world? Do you thrive in customer service roles where you can make a lasting impact? If so, the International Crane Foundation (ICF) has an exciting opportunity for you to join our team as a Visitor Services and Retail Associate at our headquarters in Baraboo, Wisconsin. This is a seasonal, hourly role that pays $15 an hour and is flexible with the number of hours you can work. Come play an essential part in supporting ICF's mission through exceptional customer service, retail management, and educational outreach!

As a Visitor Services and Retail Associate, you will be responsible for creating a welcoming and engaging environment for our visitors while assisting in the daily operations of our retail store. You will be an integral part of the team, ensuring our guests have a seamless experience as they explore the wonders of crane conservation, and you'll also support ICF's sustainability and educational efforts through the sale of fair trade, environmentally friendly, and branded merchandise.

In this role you will manage a variety of tasks that blend customer service, retail sales, and membership promotion. This will include being the face of ICF for visitors, making sure that each person who walks into our retail space feels welcomed and supported. Duties like stocking shelves, arranging merchandise, and setting up displays to promote products and sales will be part of your day-to-day routine. You will also handle the sales process, including pricing merchandise, applying discounts, calculating taxes, and completing transactions efficiently. As a key team member, you'll be able to help promote and sell ICF memberships to visitors, contributing to the growth of our member base. This could include answering questions, processing new sign-ups, and assisting with member benefits.

To learn more, visit our website at www.savingcranes.org/about/careers/ for a full job description.

Qualifications Required:

• High school diploma or general education degree (GED)

• Manages difficult or emotional customer situations; responds promptly to customer needs; and responds to requests for service and assistance.

• Work as a constructive member of a team, including the free sharing of information and technical expertise as needed.

• Demonstrate respect and sensitivity for others; inspire trust; and work with integrity and ethically. Ability to engage diverse visitors to ICF.

• Excellent verbal communication skills, including speaking clearly and persuasively to individuals and groups in positive or negative situations; listening effectively; responding well to questions from the general public.

• Written communication skills, including the ability to effectively draft correspondence in a clear, concise, logical, and grammatically correct manner; and ability to vary writing style to meet the needs of the audience and media. Able to read and interpret written information.

• Knowledge of basic math including addition, subtraction, multiplication and calculating percentages.

• Requires flexibility to work the necessary hours and schedule to complete regular and ad hoc tasks, maintain consistent attendance, be punctual, and ensure work coverage during absences.

• Experience utilizing the basic features of Microsoft Word suites; E-mail, Internet.

• Contributes to profits and revenue.

• Attentive to detail and thoroughness.

• Ability to identify problems, collect, organize, analyze information, and make appropriate decisions or recommendations within defined scope of responsibilities.

• Quickly, effectively, and continually adapt to changes in work environment and duties, processes, and technologies.

• Follows organizational policies and procedures, instructions, responds to management direction and takes responsibility for own actions.

• Observes safety and security procedures.

• Commitment to the mission of the International Crane Foundation.