Patient Service Rep - Pulmonary Sleep Clinic, Santa Monica

University of California - Los Angeles Health
United States, California, Santa Monica
Mar 11, 2025
Description In this role, you will be providing direct support to the physicians and patient in the clinic. Major duties include but not limited to: Acting as a liasion for the patients and physicians in the practice Answering high call volume and responding to Electronic Health Record System messages Obtaining prior authorizations for procedures, diagnostic tests and Durable Medical Equipments Assisting patients in accessing services within the health system and referring patients to the appropriate resources providing follow-up through telephone and Electronic Health Record System Salary Range: $29.42-$42.14/hourly Qualifications Required: Skill in setting priorities which accurately reflect the relative importance of job responsibilities. Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds Ability to creatively integrate competing demands into a productive working environment. Skill in verbal communications to clearly convey complex problems in both formal and informal situations. Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. Ability to provide coverage for Community Clinics as assigned. Preferred: Knowledge of specific specialty practice and workflows. Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs. Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. Familiarity and knowledge of authorization process & managed care programs.