Patient Financial Navigator

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

This role requires strong customer relations skills and the ability to effectively interact and communicate with patients regarding their financial responsibilities. The ideal candidate must be comfortable working directly with patients who express difficulty in paying for medical services, assisting them with the medical assistance application process, and identifying those eligible for a charity care program.

• 1.0 FTE (80 hours per 2-week pay period)
• 8-hour day shifts
• No weekends, no major holidays

Job Description:

Assists patients and/or families with access to a variety of financial resources by evaluating the financial situation of patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. Determines eligibility for financial assistance or any payer/assistance source, and provides necessary assistance to enroll in available government programs. The Patient Financial Navigator should be knowledgeable about related medical terminology and treatment processes as well as payment alternatives, grants, programs, and any other types of assistance to educate and support patients facing costly treatments and extended medical care.

Principle Responsibilities

• Screens newly diagnosed patients to identify those who may be appropriate for financial navigation services.
• Meets with patients to discuss insurance status, benefits coverage as it relates to their expected treatment plan, and the estimated cost of the planned treatment.
• Evaluates patient's qualifications for financial and copay assistance programs.
• Coordinates the completion of materials related to patient financial assistance programs. Serves as the liaison between the patient, the medical team, and assistance program(s).
• Ensures all demographic, insurance and eligibility information obtained are up-to-date. Identifies and evaluates how to optimize the patient's health insurance benefits.
• Screens and monitors patients on a regular basis for risk of developing financial toxicity.
• Assesses need for referral to social work, financial counseling or outside agencies as appropriate.
• Educates colleagues and patient financial service representatives about patient financial navigation services.
• Tracks and reports on key metrics to allow for review of success of financial navigation program.
• Maintains appropriate knowledge to perform assigned duties via internal and external educational opportunities.
• Other duties as assigned.

Required Qualifications

• 2+ years Healthcare Customer Service, Revenue Cycle or Healthcare Insurance experience

Preferred Qualifications

• Associate's or Vocational degree in Healthcare or Business related area of study
• Bachelor's degree Healthcare or Business related area of study
• Patient Accounts or Patient Access experience
• Financial Counseling experience
• Experience with clinic/hospital, patient guarantor accounts, billing, insurance, and charity care/financial discount programs

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.