Reservation Clerk (TE)

The Maryland Transit Administration (MTA) is seeking Temporary Reservation Clerks to join our Mobility Call Center. We are looking for career-oriented individuals who are reliable, professional, organized, patient, and empathetic, with strong customer service skills.

As a Mobility Reservation Clerk, you will assist customers over the phone by scheduling transportation services for individuals covered under the Americans with Disabilities Act (ADA) who have permanent or temporary disabilities. You will provide accurate, timely responses to inquiries while entering data into a specialized computer application system. This role requires working in a fast-paced, structured professional environment, handling customer concerns, and ensuring excellent service. The Mobility Call Center is a modern facility with a business-professional dress code, conveniently located near the interstate and accessible via MTA Metro and Bus Systems.

Education: Possession of a high school diploma or an equivalency (GED) certificate.

Experience: Three (3) years of experience in a customer service position, consistently demonstrating the ability to simultaneously answer phone calls, resolve customer concerns, and make related data entry functions on a computerized system in a call center environment. Experience working with individuals with disabilities or a special needs population is preferred. Knowledge of the Baltimore metropolitan area is required.

Applicants will be required to successfully demonstrate speed and accuracy in their data entry skills by passing an examination administered on a computer.

Substitution Information: Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.

If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.
Note: Applicants must be able to work various shifts: (daytime, evenings, weekends and holiday shifts) as determined by the needs of the Mobility Department. This is a temporary assignment for at least 6 months with the possibility of extension.

Environmental Conditions: The Mobility Reservation Clerk is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Mobility Call Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.

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To Apply:
You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

Note:
Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/.

The incumbent in this position is covered by a collective bargaining unit.

Reasonable accommodation for persons with disabilities will be provided as requested.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

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