Supervisor, Hospital Services

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.

For more information about a career with us, please watch the video below:

"Career in Blood" video

This position is responsible for overseeing staff, resources, and processes involved in the daily operations of blood components. The main objective is to ensure the efficient fulfillment of customer requirements for quantity, products, and services. The responsibilities of this position may include dispatch coordination, vehicle maintenance, and logistics routing.

Duties, Responsibilities or Activities:

Technical/Quality management of HS
• Assures technical accuracy and compliance of staff, computer systems, equipment and all processes involved:
  • Storing,
  • Consigning,
  • Returning
• Maintaining all blood products, through compliance with SOPs, cGMPs and regulatory standards
• Delivery & Transportation Logistics and Support (as Applicable)
• Scheduling mobiles and fixed site pickups and deliveries (as Applicable)
• Developing alternate delivery options when required
• Courier Billing to customers w/BECS Scheduling and Payroll
• Schedules day-to-day operation and workflow for all shifts in HS.
• External Customer Engagement and Support (as Applicable)
• Evaluation and follow up of Customer Service reports/complaints
• Inventory/order reviews and evaluation
  • Blood type review
  • Turnaround time on orders
• Daily communication as needed
• Attendance
• Tracks attendance
• Completes appropriate timecard records/reviews
• Coordinates on call staff (As Applicable)
• HS Vehicle Management, maintain Hospital Services Vehicles (As Applicable)
• Service
• Appearance
• Assist in renewal process
• Record Review: Perform final review
• Irradiation logs
• Blood Product transfer record
• Reconciliation
• Daily QC
• Outdate Report
• QTRLY shipping QC
• Alarm Reconciliation (as Applicable)
• Hospital Inventory Transactions
• Personal Development
• Participates in educational activities - hospitals
• AABB Audio-conferences
• Leadership training and other corporate initiatives
• NYBCe sponsored training
• Regulatory & Quality Assurance Management
• Provides leadership support as needed for unsupervised departments.
• Uniformly interprets and enforces corporate policies, safety practices and quality compliance to all shifts.
• Prepares Deviations and develops and implements corrective action as needed to resolve issues of non-compliance.
• Collaborate with QA and laboratories to investigate blood recalls for both in-state and export customers.
• Strategy and Leadership
• Understands & promotes organizational vision & mission
• Department goal setting, execution, and measurement of results.
• Demonstration of work-related behaviors consistent with values.
• Communication & Employee Engagement
• Keeps Manager regularly informed on quality, process, workflow, or employee issues
• Employee Recognition formal and informal

Education & Experience:

Education:

High School Diploma or equivalent.

Related Experience:

3+ years of experience working in distribution, transportation, or logistics

2+ years of experience as a lead involving training and mentoring or 1+ years as a supervisor

Any combination of education, training and experience equivalent to the requirements listed above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

The proposed compensation for this role is $30.75/hour. The work schedule would include a start time between the hours of 11am-2pm as well as meeting the department scheduling needs.