Family Concierge Coordinator - Remote

Bright Horizons Children's Centers
life insurance, vision insurance, 401(k), retirement plan
United States, Colorado, Broomfield
575 Eldorado Boulevard (Show on map)
Mar 11, 2025
The Family Concierge Coordinator will be responsible for owning a case load, researching resources for internal and external benefits and creating care plans that will be shared with those families. The Family Concierge Coordinator will also continuously support the Family Concierge team with improved resources and materials. This is a Remote position available in the United States. Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Commit to making sure each and every customer has fantastic experience through the quality of documentation and research prepared for their unique care needs. Research solutions for customers via email, phone and internal systems. Navigate multiple data systems simultaneously and assist with data validation. Grow to understand the core needs of the families we support to then provide out of the boxsolutions, content, and research. Assist on special projects to ensure the continued success and growth of the family concierge line of business. Research and contact potential local and national resources within our family of companies that meet our customer's needs. Daily outbound communication to ensure best options are provided to customers. Providing daily assistance to the Family Concierge team's caseloads including updating and editing documentation, cross functional collaboration with team members and attending team meetings. Have a continuous focus on providing more robust resources to the team to support the service's scalability. Meet or exceed customer satisfaction goals and Service Level Agreement metrics. Occasionally correspond and coordinate with clients on their care needs. Qualifications: Required - 3 years relevant professional experience Additional Job Requirements 3+ years relevant professional experience. Case management experience is a bonus, but not required. High School Diploma You are proactive, solution-oriented, and able to work efficiently in a fast-paced environment. Organized, with strong attention to detail and a passion for delivering excellent customer service. Innovative problem solver who can find creative solutions to customer needs and is comfortable making decisions with a high degree of autonomy. Excellent written and verbal communication skills Must be positive, goal-oriented and able to work well independently as well as on a team Strong customer service, technical, computer, and written skills Drive to continuously go above and beyond every day. Minimum of 1 onsite visit required each year. Experience preferred with CRM systems such as Salesforce, Microsoft Suite, Google Suite, etc Compensation: The hourly rate for this position is between $19.00 - $21.50 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance 401(k) retirement plan Life insurance Long-term and short-term disability insurance Deadline to Apply: This posting is anticipated to remain open until 3/15/2025. Life at Bright Horizons: Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.