Services Site Manager

In this role, you will report to the Onsite Manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Cambridge, MA

1st Shift with Flexibility Required: Must be available to support the business during standard operating hours, with the ability to adapt as needed based on business demands.

Travel Requirements: 10%

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

• Education: High school diploma required and BA/BS in Science helpful but not required

• Experience: Minimum 7 -10 years of in effective change experience is required

• Collaboration Tool: Microsoft Teams experience preferred

• Experience in overseeing complex operations, managing multiple layers of teams, and aligning objectives across departments.

• Demonstrated experience managing teams, across multiple levels. Experience in both team leadership and hands-on management is crucial.

• Proven ability to step in and handle emergency situations or urgent customer needs quickly and effectively.

• Experience in process implementation and continuous improvement efforts. Ability to streamline operations for better efficiency.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Managing a team of 30+ employees at multiple levels in Cambridge, MA.

• Overseeing multiple layers of operations and teams.

• Establishing clear expectations, setting boundaries, and holding the team accountable for their actions.

• Supporting the team in handling difficult customer situations with professionalism and diplomacy.

• Maintaining transparency with customers regarding service commitments, ensuring they are kept informed.

• Acting as the first point of contact for all customer-related matters, especially in urgent situations.

• Being adaptable and ready to jump in to handle emergency situations when required.

• Respecting and embracing diverse cultures, fostering an inclusive work environment.

• Leading efforts to implement process and procedural changes while continuously driving improvement.

• Leveraging strong data analytics skills to communicate effectively, drive business results, and meet customer expectations.

• Strong ability to set clear boundaries and hold both yourself and your team accountable for actions, ensuring responsibilities are met and standards are upheld.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.