Director Emergency Services

Summary:

Reporting to the Vice President and Associate Chief Nursing Officer develops strategic direction implements and evaluates emergency services for adult and pediatric patients.

Responsibilities:

Develops and recommends short and long-term goals for emergency patient services in consideration of Brown University Health*s mission its values and key business objectives. Provides sponsorship to the function by identifying resources required to achieve the operating results and advocates for them during resource allocation. Develops recommends implements and monitors capital and operating budgets for the academic medical centers emergency patient services programs.

Directs the effective utilization of resources (people financial material and equipment) to meet established goals and objectives of Brown University Health and the individual academic medical center. Establishes operating priorities to ensure activities support the system*s strategies while maintaining fiscal responsibility. Ensures effective recruitment selection development and evaluation of managerial professional and support staff to optimize achievement of goals and objectives.

Collaborates with Vice President and Associate Chief Nursing Officer to plan design and implement customer focused coordinated delivery of emergency services and clinical programs. Collaborates and consults with peers and colleagues by defining functional standards and translating them into usable applications and/or care patterns. Collaborates with peers colleagues and physicians to develop mutually workable solutions in order to ensure consistency and continuity of functional applications across Nursing such as improved support services such as registration billing etc. Participates in development and assessment of new programs; assesses market position and provides analysis for decision-making process; participates in the development of related business plans. Ensures outpatient billing process provides for maximum reimbursement and productivity.

Promotes effective planning and coordination of services with physicians other departments and outside agencies. Ensures all patient care activities support established clinical standards of care meets or exceeds patient care quality standards are in compliance with various regulatory agencies and consider age-specific needs of the patient populations served. Ensures effective customer relations between inpatient services ambulatory care physicians and the community.

Interprets and implements emergency services philosophy policy and practice for Emergency Department Adult and Pediatric Services. Develops implements and evaluates programs and services to consistently meet or exceed customers* needs through effective continuous quality improvement practices. Maintains compliance with regulatory and accreditation standards. Provides for related record-keeping systems. Provides for systems to assess patient family and community needs for services and programs.

Serves as a role model to staff by continuously demonstrating Brown University Health*s values and principles creating and maintaining effective positive customer service relationships by identifying customers and their needs ensuring the needs are met or exceeded and responding appropriately to difficult interactions and educating staff on the importance of quality customer service. Effectively and continually communicates with the staff management and customers to facilitate the flow of information necessary to the success of employees department function and the organization. Provides the effective labor and employee relations to promote employee-manager effectiveness and satisfaction in the workplace. Ensures compliance with collective bargaining agreements and human resource policies. Creates employee ownership in their careers and success and provides staff with positive and actionable feedback to maximize the utilization and potential of the organization*s human resources.

Facilitates continuous performance improvement by encouraging innovation supporting reasonable risk-taking and maintaining openness to new ideas. Collaborates with nursing professional development and human resources development staff to identify needs and develop programs to provide for continuous development of emergency services staff.

Maintains level of knowledge of and expertise in leading edge developments in the field of emergency medicine services programs and innovations technology by participating in ongoing independent study education-related professional activities and affiliations.

Participates in or leads various committees tasks forces and quality improvement teams as needed.

Performs other duties as assigned.

PERFORMANCE STANDARDS:

Effective utilization of resources

Management of continuous quality improvement

High quality high value patient-focused services

Resource productivity

Fiscal responsibility

Development and implementation of effective quality programs

Customer satisfaction

Performance improvements year-to-year

Positive feedback from peers directs reports and staff

Other information:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursingorlicensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

QUALIFICATIONS-EDUCATION:

Bachelor*s Degree in Nursing from an accredited college or university; Master*s Degree in Nursing or a related field such as healthcare administration or its equivalent. Must have current licensure to practice as a Registered Nurse in the State of Rhode Island.

QUALIFICATIONS-EXPERIENCE:

Seven or more years of progressively more responsible related experience preferably gained in a similar diverse and operationally complex healthcare environment. Experience should demonstrate a very high level of written and verbal communication skills; ability to conceptualize develop and effect quality emergency patient services effective leadership/management skills and commitment to continuous quality improvement. Thorough knowledge of the Nurse Practice Act of the State of Rhode Island.

SUPERVISION:

Supervisory responsibility for up to 400 FTEs.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Rhode Island Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union