Professional Technologist 4

Professional Technologist 4 - West Virginia University, Morgantown WV. Will design and implement scalable solutions on Salesforce, a CRM platform, in Morgantown, WV.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

Will be responsible for day-to-day operations with sales cloud, service cloud, education cloud, experience cloud and marketing cloud and third-party tools including FormAssembly, Conga Suite, DemandTools, Rollup Helper, SMS, and Ownbackup. Will lead testing and verification for internal custom code and vendor software releases, patches, and add-ons. Will create profiles, roles, permissions and groups. Will work on sharing rules, field and organization level security settings, data mapping, data recovery, object modeling and page layout design. Will serve in a lead role in providing application administration, troubleshooting, analysis, support and resolution for CRM day-to-day operations and projects, including code migration, change control, application security, performance and availability. Will maintain security of the highest level by ensuring security standards and protocols are recognized and followed. Will lead the completion of regular internal system audits. Will collaborate with the team to develop, test and ensure the implementation of security best practices and policies. Will design, perform architecture, and publish reports and dashboards for customers and internal use. Will serve as the lead technical point of contact when vendor support is needed for investigation, trouble shooting and development of solutions to technical issues related to the CRM and any related software applications and add-ons. Will provide data management tasks, including data conversion, data migration, deduplication, and identification and the repair of data quality issues. Will collaborate with the CRM team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, simple and easy to maintain. Will serve as a liaison with other IT groups including security, developers, database and systems administrators to ensure system availability along with managing the regular testing of business continuity plans. Will possess the ability to interpret and monitor application logs to identify potential issues and then work with appropriate IT units and vendors to mitigate any issues by creating support cases. Will evaluate and recommend current or emerging technologies. Will provide 24x7 service by being on call in rotation with other staff to ensure continuous availability of the production systems. Will assess current or future needs and priorities through direct communication, surveys or other methods with the users. Will collaborate with various university departments and campuses to increase efficiency and ensure daily operational tasks are completed in a timely manner. Will create or update documentation for the tasks individually or in collaboration with a training group. Will create or update technical and functional documentation including system configuration, infrastructure, and integration specifications. Telecommuting permitted.

Education: Bachelor's degree in computer science, computer engineering, or management information systems and 5 years of overall progressive experience in software systems and application administration. Will also accept Master's degree in computer science, computer engineering, or management information systems and 3 years experience in software systems and application administration.

Skills/Requirements: One year experience in the following: (1) integrations, including SIS systems; (2) application administration with Customer Relationship Management, including Salesforce; (3) Axiom; (4) Conga Composer; (5) Demand tools; (6) Roll Up Helper; (7) network/ distributed computing environments; (8) building custom applications and objects, formula fields, workflows, and custom views; (9) profiles, roles, permissions, groups, sharing rules and field and organizational level security settings, data mapping, data recovery, data management, object modeling, and page layout design; and (10) preparing technical documentation and justifying the approach used and training others on a technical feature of an application or process.

Apply at: https://careers.wvu.edu

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.