Business Process Coordinator

ECRI Institute

life insurance, paid time off, tuition assistance, 403(b)

United States, Pennsylvania, Plymouth Meeting

5200 Butler Pike (Show on map)

Mar 07, 2025

Job Details

Job Location		Corporate Headquarters - Plymouth Meeting, PA
Remote Type		Fully Remote
Position Type		Part Time
Education Level		Bachelor's Degree Preferred

Travel Percentage		0%
Job Shift		Day
Job Category		Administrative

Description

WHY CHOOSE ECRI?

ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

The Business Process Coordinator (the "Coordinator") will work with the Strategy Department Leadership team and key stakeholders across ECRI to support the development and solution of business challenges through the leverage of cutting-edge technology. They will work on new initiatives and data analytic projects. They will be working on projects that span across the organization's operational units and functions, with a focus on using analytics and business insights to identify high-impact opportunities. The Coordinator will apply their knowledge to partner in the creation of resources and tools to assist teams in applying and developing solutions internal and external customer needs.

The Coordinator is a part-time, 10 hours a week, position.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

*	Work collaboratively across the organization to support the development and delivery of new initiatives and services
*	Support the organization with data and analytics
*	Become and remain informed about ECRI's business and strategy, including key target markets, product areas, regional dynamics, and competitors
*	Support growth in new end markets, interacting with members and delivering value
*	Partner with process owners and key stakeholders to identify, evaluate, and document process improvement opportunities that increase productivity, efficiency, internal and external customer satisfaction, and/or reduce expenses.
*	Communicates and translates requirements effectively and ensures proper coordination between business teams and process owners.
*	Recommends and/or implements modern workplace solutions utilizing Microsoft 365 Apps and Work Management Tools, Power Automate and Qualtrics..
*	Assist in the creation of resources to help team members utilize automated processes efficiently and effectively.
*	Share best practices and current tips and tricks with internal team members.
*	Maintain and update data to ensure accuracy across various automation systems.
*	Create and update dashboards and custom reports for the leadership team to monitor process efficiencies and data metrics.
*	Assist in creating tools and procedures that support process workflows.

Additional Responsibilities:

*	Other duties, as assigned.

Accountability Metrics:

*	Completion of assigned tasks on or before deadlines.
*	Additional accountability metrics and goals will be determined within the first few weeks of employment.

Qualifications

POSITION QUALIFICATIONS

Experience:

*	Demonstrated interest in healthcare, preferably through internships or extracurricular experiences
*	Demonstrated academic performance (e.g. strong GPA, academic awards)
*	Proven leadership ability through academic and extracurricular experiences
*	Inquisitive and tendency to think outside the box with regards to sources, methods, and solutions
*	Advanced research, analytical, critical thinking, and problem-solving skills
*	Excellent written, verbal, and interpersonal communication skills
*	Action oriented with high initiative and ability to think independently
*	Keen attention to detail
*	Ability to work as a team across many functions and groups and effectively communicate with people at all levels of an organization and to work independently and as a team member
*	Flexible, adaptive, agile, resourceful, self-starter, team player
*	Demonstrated interest in healthcare, preferably through internships or extracurricular experiences

Education:

*	Bachelor's Degree or enrollment preferred. Equivalent experience will be considered in lieu of the degree.

Computer Skills:

*	Advanced in Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint).
*	Experience with Microsoft Dynamics, Microsoft BI, and Microsoft Project.
*	Experience with Power Automate and Atlassian products is preferred.

Certifications and Licenses:

*	Microsoft Office Specialist (MOS) certification is a plus

POSITION COMPENSATION

The salary range for new employees in this position is $21.15 - $23.69 an hour, based on background, experience, and skills.

PHYSICAL DEMANDS

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.

ADA STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

EEO STATEMENT

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