Lead Cloud Network Engineer (RapidScale)
 Cox Communications | |
$108,800.00 - $181,400.00 / yr
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parental leave, paid time off, paid holidays, sick time, 401(k)
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 United States, North Carolina, Raleigh | |
| 301 Hillsborough Street (Show on map) | |
 Mar 07, 2025 | |
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At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
We, the Rapidscale Network Managed Operations (MNO) team, are seeking a Lead Network Support Engineer to serve as the highest escalation point for complex network challenges while also supervising a team that provides proactive health monitoring of customer managed networks and services. This role blends deep technical expertise with proven leadership skillset, requiring a critical thinker who can navigate and understand complex network architectures, quickly identify intricate network communication issues, with ability to troubleshoot network security and firewall failures to protect critical customer systems. Beyond technical problem-solving, this individual will take ownership of a third-party offshore alert monitoring team , ensuring seamless 24/7 oversight of network health and performance. They will be responsible for providing clear direction during high-impact network events, coordinating response efforts across teams, incident commanding, and driving issues to resolution with efficiency and urgency. Prior team management experience is essential, as this role requires balancing hands-on technical engagement with guiding and developing both internal engineers and external monitoring resources. The ideal candidate is an experienced network technology expert with proven leadership skills , equally comfortable tackling the toughest technical escalations, managing critical incidents, and leading teams toward operational excellence. This is an opportunity for a highly skilled engineer to leverage their leadership experience in a dynamic, high-impact environment. PRIMARY RESPONSIBILITIES: Essential functions of the role include resolving complex networks issues, supervising and mentoring a team of people that monitor network incidents, driving results by tracking KPI metric performance, communication, hiring and selection of quality candidates, collaboration, administration, and self-development.
Minimum Qualifications:
Preferred:
USD 108,800.00 - 181,400.00 per year Compensation: Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. | |