Customer Operations Associate

Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive pay.
• Paid Training
• Global Advancement Opportunities
• Comprehensive Benefits
  • Medical/Dental/Vision Insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Under direct supervision, tracks and provides direct support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides administrative, day-to-day support in the operational areas of the business.

How you will do it

• Answers any customer/subcontractors' inquiries and resolves or escalates customer issues, as appropriate.
• Updates project/labor schedules as required by project owner.
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.
• Performs necessary cost transfers.
• Prepare and submit monthly project billings to align with job progress.
• Complete any additional documentation required for billing, i.e. certified payroll.
• Reconciliation of accounts payable exceptions as necessary.
• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Work with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.
• If needed, will interact with Customer to resolve receivable issues.
• Processing customer contract documentation including certificates of insurance, OCIP, certified payroll, lien waivers through different customer portals as required.
• Processes invoice credits and rebills, as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Maintains notes within appropriate systems.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
• Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received, and lien wavers are provided per contract requirements.
• Assist COAs in resolution of issues.
• Creating new costumer and vendor accounts.
• Provide additional operations administration support, as required.

What we look for
Required

• High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a construction business work environment, as well as accounting experience.
• Experience with AP/AR required
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based uponfinancial impactto desired business goals.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage.
• Mustdemonstratethe ability to perform work independently anddemonstratesolid organizational and attention to detail skills.

Preferred

• Associate's degree preferred.
• Professional work experience and/or education in accounting and cost analyses.
• Critical thinking and analytical skills, ability to solve problems independently.
• Experience and knowledge in the Construction Industry.

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.