Project Support Lead

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

What you will do

This skilled position involves installing, programming, troubleshooting, configuring, commissioning, and servicing Fire Alarm Systems, Access Control and CCTV Systems as well as other related building system products at customer sites including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

Position involves the programming of fire alarm, security, and access control system panels, but will primarily focus on networked fire alarm systems.

How you will do it

Perform installation/programming on integrated security and fire alarm systems.

Respond to customer service calls in a timely and efficient manner, troubleshoot and repair as needed.

Will be required to participate in after-hours service program.

Communicate with central dispatch on current work order status and receive updates on outstanding customer issues.

Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.

Supervise and inspect the installation of equipment to meet customer and contract specifications.

Complete necessary certification courses on internal and external products used.

Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

What we look for

Required

At least 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety Systems, Access Control, CCTV, and Security Systems.

Lead, support and mentor installation technicians.

Ability to work well with team members.

High School Diploma or equivalent.

Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

Experience with hand tools test equipment, multi-meter usage, digital analyzer and commissioning devices.

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Able to work flexible hours including weekends to meet customer requirements

Occassional overnight travel may be required.

Demonstrate a high level of customer service.

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid driver's license and driving record that meets company requirements.

Able to pass a pre-employment background and drug test.

Able to obtain and retain any licenses that are required by National, State and Local codes.

Basic understanding of Network concepts and architectures.

Preferred

Two-year Associates Degree in Electronics; Network; Computer Science or related field.

NICET level II or ability to obtain in first year.