Patient Account Representative - Biller

Patient Account Representative - Biller Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us on-line at: https://emeraldcoastbehavioral.com/

The Patient Account Representative is responsible for verification of benefits, screen self pay patients for charity and assist patients with Medicaid applications. Billing, follow-up and collection of assigned patient accounts by contacting insurance companies/patients and working closely with the early out collection vendor and bad debt agencies. Post deposit verifying accurate payment, reconcile EOBs received from third-party payers through contractual allowance codes and timely follow up on outstanding Managed care accounts for payment. Responsible for issuing all self pay refunds and notify insurance companies for overpayments and other duties as assigned.

Job Duties/Responsibilities:

• Provide account and billing information to patients, collection/early out/and physician billing agencies.
  • Priority is to complete in a timely manner with follow up on insurance companies owing a balance.
  • Follow up on third party accounts that are pending on the AR.
• Ensure the effective implementation of collection measures for uncollected accounts.
  • Control collection efforts of accounts in an organized, professional and efficient manner.
  • Contact patients within 3 days regarding outstanding balance.
  • Prepare billing correspondence within 72 hours of receipt.
  • Ensure a minimum of 30 contacts are made daily and documented in MS-4.
    

• Provide required follow-up on all patient balance accounts as assigned.

  • Priority in timely follow-up efforts on accounts aged over 90 days.
  • Document follow-up efforts clearly with phone, person contacted, resolution, and check numbers as applicable.
  • Ensure collection letters are sent to comply with established corporate policy and collection procedure.
  • Review accuracy of demographics and billing information in the system.
• Prepares daily bank deposit. Reconcile and post EOBs and Adjustments.
• Verifies insurance coverage and benefits.
• Maintain documentation of accounts placed with physician billing agency and accounts to be written off as uncollectible

• Maintains documentation of accounts placed with the bad debt agencies. Acts as a liaison with each agency.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition Assistance Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Job Requirements:

• High School Diploma or equivalency required. Some college or billing coursework preferred.
• Two (2) years of healthcare billing, computer and business software experience strongly preferred.
• Knowledge of advanced Microsoft office tools (Word, Excel) and HMS.
• Excellent communication skills. Good interpersonal skills.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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