Senior Customer Reference Manager (US Remote)

Requisition #:16348

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary:

The Senior Manager, Customer Reference Program plays a strategic role in shaping Ansys' global brand narrative by identifying, developing, and amplifying compelling customer success stories. These stories will power Ansys' marketing, communications, investor relations, and sales initiatives, driving brand affinity and business impact.

As a senior individual contributor within the Global Customer Reference Management (GCRM) team-part of the Corporate Communications department-this role requires a seasoned professional with strong business acumen, executive presence, and the ability to influence at all organizational levels. The ideal candidate is a collaborative, solution-oriented communicator who thrives in a fast-paced environment, expertly managing multiple projects while delivering high-quality results.

In addition to owning high-impact initiatives, the Senior Manager will mentor and guide junior team members, fostering professional growth and elevating team capabilities through shared expertise. This is a customer-facing role that involves close collaboration with internal stakeholders, including sales, marketing, and product teams, as well as external customers and partners.

Key Responsibilities:

• Act as a trusted advisor to internal stakeholders, proactively identifying customer advocacy opportunities that support marketing campaigns, PR efforts, sales enablement, and executive communications.
• Lead the end-to-end development of customer success stories, including case studies, videos, blogs, and testimonials, ensuring alignment with Ansys' strategic priorities and brand voice.
• Cultivate and nurture strong relationships with customers, serving as their primary point of contact for storytelling initiatives while ensuring a positive experience throughout the engagement.
• Craft strategic communications proposals that showcase joint storytelling benefits with Ansys. Engage directly with customer executives to secure testimonials and recommend the most effective formats.
• Partner with cross-functional teams to integrate customer content across channels, maximizing reach and impact.
• Mentor and support junior team members, sharing best practices, providing feedback, and contributing to a culture of continuous improvement.
• Represent Ansys at customer meetings, on-site video shoots, sales conferences, quarterly business reviews (QBRs), and industry events.

Minimum Qualifications:

• Bachelor's degree in Communications, Marketing, Business, Technology, or a related field
• Strong customer service mindset with a proactive approach to engagement
• Proven project and program management skills, with the ability to juggle multiple priorities under tight deadlines
• Ability to stand for long periods of time during conferences, events and customer shoots
• Excellent communication and cross-functional collaboration skills
• Highly organized with strong attention to detail and the ability to multitask effectively
• Sense of urgency and ability to execute with speed and efficiency
• Team player with the ability to work across diverse cultures and time zones
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  Willingness to travel for customer engagements and video productions around 25-50%

  
  

Preferred Qualifications:

• 10-15+ years of relevant experience in customer references, storytelling, sales, public relations, or marketing
• Experience in B2B technology communications/marketing
• Strong ability to influence without direct authority while holding stakeholders accountable
• Background in public relations (PR) or agency experience is a plus

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions
• Make ourcustomers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

INCLUSION IS AT OUR CORE

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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