Job posting has expired

Oncology Patient Specialist 1

Inova Health System
parental leave, paid time off
United States, Virginia, Leesburg
May 12, 2025
Inova Schar Center and Clinic is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be a full-time day shift from Monday - Friday. This role will be responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting Oncology scheduling and problem-solving in the Cancer Center. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Oncology Patient Specialist 1 Job Responsibilities: Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate. Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance. Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly. Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information. Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions. Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members. Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center. Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints. Minimum Qualifications: Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting. Education: High School diploma or equivalent.