Facility Maintenance Technician-Locksmith

Primary Purpose of the Organizational Unit:

The Division of Facilities Management functions to design, construct, maintain and operate the University's physical facilities. The number one objective of the department is to provide and maintain facilities that will enhance and support the mission and academic goals of the University. Our approach is centered upon providing a superior level of customer service.

The primary purpose of the Facility Maintenance Technician-Locksmith is to provide locksmithing services for the camps community. The locksmith will provide services for doors, file cabinets, desks, and other locking devices. Under the direction of the department supervisor, the locksmith has the sole authority to issue keys, re-key, and/or change locks for the University.' This position will work with computer-based software in the design & layout of complex master key systems. This position will export codes to automated key cutters and CNC machines for cutting and engraving keys. This position enters personal and department information into the facilities management database. Duties include but are not limited to master keying all cylinder types, including desk and padlocks, duplicating & cutting keys, and repairing and installing door, cabinet, and file cabinet locks. The locksmiths are responsible for installing and maintaining critical systems including, but not limited to, Access Control and Electronic Door Entry.

Customer Service- Recognizes potential problems in service and addresses and resolves promptly and respectfully. Ability to insist on providing high quality service for internal and external customers. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Responds to customer's needs, questions, and concerns in an accurate, effective, and timely manner.

Knowledge-Technical-Performs a variety of recurring and non-recurring tasks/functions. These tasks/functions may involve related or varying processes to test, renovate, overhaul, replace, and perform preventive maintenance on standard building systems. Provides technical assistance to others by troubleshooting standard facilities maintenance issues and determining their cause. Mentor's other technicians.

Communication- Communicates information to individuals or groups; delivers presentations suited to the characteristics and needs of the audience. Clearly and concisely conveys written information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listens and responds appropriately to others.

Problem Solving- Identifies facilities-related maintenance problems that require in-depth analysis and identifies options for solving those problems. Solve unusual facility maintenance problems that require the application of journey level trades knowledge and determine the most effective and efficient course of action. Gathers and analyzes/interprets information to better understand the nature of the problem. May seek input from subordinates, peers, and/or managers in the decision-making process in order to solve the problem. Evaluates options and chooses appropriate action by considering potential outcomes. Makes sure that problem is appropriately addressed.

Attention to Detail- Ensures all work meets and/or exceeds applicable codes and standards. Checks and re-checks work prior to, during, and after completion. Ensures that all parts of a project/task are completed. Uses appropriate record keeping methods.

Coordination-Work- Determines project/assignment by breaking them down into tasks. Sets objectives and prioritizes activities and tasks, adjusts priorities when appropriate. Takes advantage of available resources (personnel, processes, departments, and tools) to complete work efficiently. Anticipates obstacles/roadblocks and prepares alternative plans to ensure timely task accomplishment. Uses time effectively and does not let distractions interfere with completion of the job/project.

Safety and Health Compliance- Identifies and resolves potential safety problems and unsafe work practices. Demonstrates to employees and others safe ways to perform job tasks or the use of equipment. Informs supervisor of unusual safety concerns and makes recommendations for resolution. Determines appropriate protective equipment based on established standards. Regularly assesses site and shop operations for safety

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.