Team Lead, Tax Payment Services

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Team Lead, Tax Payment Services local to the Aires Pittsburgh, PA office.

This exciting opportunity is in a high growth environment where you will utilize your experience to oversee the processing of customer tax payments to ensure accuracy and compliance.

Position Responsibilities:

• Oversees the comprehensive customer tax payment process.
• Completes regular audits of processed tax payments to ensure timely release and accurate customer billing.
• Supports cross-functional collaboration, acts as a first point of contact for escalations, and works with the team to resolve complex tax payment issues.
• Directly processes special tax payments in collaboration with third-party vendors. Coordinates payment for vendor fees related to tax payment processing.
• Researches country specific requirements based on client needs.
• Manages the vetting and setting up of new partners as needed.
• Prepares and reviews periodic reporting to proactively identify and address areas of concern. Provides reporting to senior leadership in critical areas.
• Oversees the billing of customer tax payment processing fees and ensures accuracy of fees billed in alignment with customer contract.
• Supports the implementation of tax payment services in collaboration with the Client Financial Services team.
• Compiles RFP responses and addresses internal inquiries regarding tax payments.
• Develops new processes and solutions that meet customer/agency requirements and ensure accuracy.

Required Qualifications:

• GED/High School Diploma required; Associate's or Bachelor's degree preferred
• 2-3 years of experience in an accounting related role
• 2-3 years of audit experience
• 2-3 years of customer service experience

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability