Security Systems Technical Specialist - Atlanta, GA

M.C. Dean

tuition reimbursement

United States, Georgia, Atlanta

Mar 03, 2025

Overview

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.

We are seeking a Security Systems Technical Specialist to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

Manage physical security system support to meet service level agreements
Analyze physical security system performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Provide Tier 3 support to the system administration team
Programming and integrating an entire system at the global level Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Perform and manage PITCO's.
Perform final programming of systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Assisting with annual performance evaluations
Ensure availability of remote Pitco and remote access
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Provide advanced level database support
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Delegating tasks and providing support to level I and II Electronics Technical Specialists
Using 60% or 90% designs to develop and build out PITCO
Read blue prints, schematics and statements of work (SOW).
Ensuring PITCO build outs adhere to statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
Perform all duties with minimal direct supervision

Qualifications

Clearance: Requires the ability to obtain a Secret Security Clearance.

Key Requirements:

Requires 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems 12+ years of experience with a High School Diploma 10+ years of experience with an Associate's 7+ years of experience with a Bachelors.
Requires reliable attendance at customer site during work hours required by customer

Desired Qualifications:

Vendor certifications for electronic systems Hirsch, BOSCH, Aiphone,
Commend equipment knowledge Analog and Digital Video equipment knowledge and experience
CAD experience on building typical and installation packets for field use
Ability to write SOP's for MATOC (ESS Install) projects
Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

What we offer:

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.

Abilities:

Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.