Credentialing Analyst

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)

2900 Ames Crossing Road (Show on map)
Feb 28, 2025
The Credentialing Analyst is a key member of our customer onboarding team and is responsible for conducting due diligence investigations and reviews of customs who wish to access Thomson Reuters Westlaw Public Records and CLEAR online solutions. The credentialing team is accountable for completing credentialing activities in accordance with company policies and procedures to validate customer information, including product use case and permissible use, and then enabling the appropriate level of access. The ideal team member can execute defined processes to thoroughly evaluate potential and actual customers through critical analysis and creative thinking. This person is comfortable partnering with the team and other areas of the business to efficiently and effectively complete responsibilities while looking for process improvement opportunities to delivering a positive experience for our customers. This means identifying common delays in the process and digging in to find out the root cause of those delays. A successful candidate can execute defined processes to thoroughly evaluate deals through critical analysis and creative thinking. This candidate is comfortable partnering and communicating with the team and internal cross-functional partners to efficiently and effectively complete responsibilities of the role. This candidate is highly detailed, a critical thinker, and is comfortable offering analysis- based recommendations. Must be a team player and possess a collaborative mindset. About the Role In this opportunity as Credentialing / Verification Analyst, you will: Conduct customer due diligence reviews in accordance with standard business processes, including scheduled customer recredentialing activities Handle customer enablement in a timely manner Maintain standards of quality and productivity for all transactions as determined by area audit processes Act as a business resource to internal customers addressing routine and non-standard issues ensuring credentialing guidelines and business needs are met Support the ongoing evolution and execution of the overall customer credentialing program Attend and apply ongoing training to further develop knowledge, skills and abilities Generate and retrieve data for reporting purposes as requested Assist with projects as needed and other duties as assigned About you You're a fit for the role of Credentialing / Verification Analyst if you: Have a minimum of an Juris Doctorate Degree; Bachelor's Degree (preferred) Legal Experience (Preferred) Have excellent attention to detail and organizational ability Are a critical thinker with the ability to provide analysis-based recommendations Have clear and effective communication skills (written and verbal) focused on excellent customer service Have the ability to meet deadlines under pressure Excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce preferred; Have the ability to establish and maintain productive internal business relationships Have a high level of initiative and ability to perform in a fast-paced, matrix environment Are excited about innovation Have prior experience in a customer service or order management role (preferred) Have prior experience with SAP (preferred) Have experience with policy and process reviews, development and implementation (preferred) #LI-PK1 What's in it For You? At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,000 - $104,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.