Insurance Plan Manager

About the Opportunity
This position serves as the lead insurance subject matter expert for the University of North Carolina System Office. In this capacity, the position incumbent is responsible for planning the day-to day operations of group and insurance benefit programs across the UNC System (i.e. group health, dental, vision, short-term and long-term disability, workers' compensation, study abroad insurance, athletic accident insurance, term life insurance, travel and accident plans, flexible spending account plans, and other products, as applicable). Serves as a liaison with the Office of State Human Resources (OSHR) and the Department of Insurance (DOI) on relevant benefit and insurance programs. The position duties include serving as a consultative resource in insurance matters for campus-based human resources (HR) experts in benefits, campus based risk managers, collaborating with UNC System partners and external entities on the development, implemental and consolidation of UNC campus based benefit and insurance programs, advisory groups, and managing a variety of initiatives and special projects to promote the use of sound benefit and insurance practices and standards throughout the University System.

This position is a hybrid work arrangement and will
work at least 3 days per week onsite at the Dillon building in downtown Raleigh's Warehouse District. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
The office of the Chief Operating Officer reports to the President of the University and is responsible for internal and campus-focused operational priorities of the University. The office provides oversight for human resources, auditing, and compliance divisions. These divisions have both an internal responsibility to the system office operation and a campus-focused coordinative /leadership role within the noted areas of expertise. The office provides advice and briefings to the President and is expected to build and foster relationships on behalf of the President and to engage with Chancellors while leveraging their expertise to further the President's strategic priorities.

Minimum Education, Experience, and Skills
Bachelor's degree and two years of progressively responsible professional human resources management experience; or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions.

Required Competencies
-Demonstrated expertise in
administering the University and the state of North Carolina insurance
plans, policies, and procedures.
-Demonstrated experience in
identifying workforce trends, and recognizing the impact of policies,
procedures, and laws on insurance plans.
-Proven knowledge of
relevant federal laws with respect to employee benefits, as well as
specific subject matter expertise in the Affordable Care Act (ACA), Family
and Medical Leave Act (FMLA), COBRA, workers' compensation, and related
regulations that directly impact employee benefits.
-Proven
knowledge in mathematics/basic statistics, software applications,
databases, and related tools to locate, manipulate and analyze data to
produce -reports that investigate, validate, and monitor program/service
activity.

Preferred Education, Experience, and Skills
-Advanced knowledge of HR policies, procedures, best practices, and
theoretical bases, all demonstrated by the ability to apply and interpret
a variety of interrelated policies, procedures/programs for clients and
address clients' non-routine issues.
-Knowledge of mathematics, basic statistics, software applications,
databases, and related tools to locate, manipulate and analyze data to
produce -reports that investigate, validate, and monitor program/service
activity.
-Ability to advise/collaborate with clients to resolve difficult
issues in assigned HR area(s).
-Ability to identify workforce trends; recognize the impact of
policies, procedures, and laws on insurance plans.
-Ability to apply knowledge & understanding of client's
organizational culture, issues, and work relationships to address HR
situations.
-Ability to share knowledge and critical thinking process, as well as
promote the use of best practices to achieve mutually agreeable outcomes
in the resolution of HR issues.
-Ability to determine and document a course of action to address
complex operational and/or programmatic issues in assigned HR area(s).
-Ability to develop and maintain collaborative work relationships to
facilitate problem resolution with clients.
-Ability to apply ongoing constructive feedback, response skills, and
techniques through clear communications with clients and/or assigned
staff.
-Ability to promote and market assigned area(s), persuades clients of
the needs, and create beneficial outcomes of the HR role.
-Ability to convey sensitive information or decisions to clients
regardless of the risks involved.

• Classification: Human Resources Consultant
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Instructional, Research and Information Technology
• Recruitment Salary Range: $65,000-$68,000
• Location: Raleigh, NC USA
• Position Number: 20032433
• Special Instructions to Applicants: This posting remains open until filled, but applications received by March 7, 2025 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.