Business Analyst II (Hybrid)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Roanoke, VA office.

This Business Analyst II position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements.

• Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve, respond or implement practices related to controls, regulatory requirements, policies and standards, etc. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• A primary point of contact to communicate requests, identify key partners, gather responses, and coordinate remediation for the following:
• Regulatory requests - includes on-going regulatory review items received from various Compliance and Risk partners.
• Audits - internal and external
• Compliance requests and events from external examiners.
• Control self-assessments and similar functions for a debit or credit platform.
• Control monitoring, challenges and testing.
• Support of various annual reviews.
• Facilitate timely reviews and submissions for numerous annual requirements including:
• Vendor annual reports review.
• Business Continuity Planning and related exercises.
• Card Operations Policy and credible challenge.
• On-going awareness, edits and implementation of policy and standard changes impacting Card Ops:
• Changes and additions to procedures, processes, and controls.

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics.

Preferred Qualifications

• Experience with various controls & regulatory requirements applicable to a financial institution.
• Experience in a debit card or credit card environment is preferred.
• Adherence to and creation of polices and standards.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits